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Great. More call centre staff we can't understand.
More unintelligent babble while seeking assistance.
Please make sure they speak unaccented English or I'll be demanding a transfer of operators; as I already do on other services that think Im going to get a migraine trying to understand these people, while the company saves more money with less services.
"Initiatives such as offshoring will help us remain competitive and continue to provide quality service to our customers." > moving your call centre to India = provide a crappy service. I had nightmares with two other companies which outsourced their call-centres to India. I ended up not being able to use my laptop for the first three months after the purchase because the Indian call-centres did NOT communicate well and did NOT understand customers problem the way local Aussie call-centres were. It's just too bad that Optus made such a terrible decision. I guess I will try to find another service provider that still has local support.
Money money money, it's all about money. Preventing salary cut for the top management, keep the investors happy. Sure, outsource call centre to India. They're professional and smart people, right ? India is IT country, rite ? I "enjoy" the sound of indian music and laughter and chats in Indian language in the background while I was calling their incompetent Tech-Support. I cancelled my account on the spot.
always good to see that hypocrisy is alive and kicking - the selfserving outcries over poor service and poor english. give me a break. want your cake and want to eat it too? i reckon if you can't read a manual, can't download instructions from a website and you want service, pay for it. if you want jobs to stay in oz, buy oz and pay for it. put your money where your mouth is or keep it shut.
always good to see that hypocrisy is alive and kicking - the selfserving outcries over poor service and poor english. give me a break. want your cake and want to eat it too? i reckon if you can't read a manual, can't download instructions from a website and you want service, pay for it. if you want jobs to stay in oz, buy oz and pay for it. put your money where your mouth is or keep it shut.
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If telstra was an efficient service it would not get 30 million calls. It (telstra is decietful, dishonest and self focused rather than customer focused. We took allour business from telstra to optus 6 months ago and we continue to receive customer focused service. Telstra has rung us many times in last 6 months offering the things that optus already supplies. I say privatise and let telstra go the way of all self focused businesses-down the gurgler.