Mincom trims Australian staff

in brief Enterprise asset management specialist Mincom has made some of its Australian and North American employees redundant in a realignment to its managed services division.

Less than 2 per cent of the Australian and North American workforce had been shown the door, according to a spokesperson for the company, who declined to specify numbers. The company has 1200 employees in 13 countries.

Australian Mincom employees had already been hit in April this year when 50 roles were cut, but the spokesperson insisted that Mincom would continue to maintain the "great majority" of its technical resources at the corporate headquarters in Brisbane.

While Australian and North American staffing levels took falls, the company has hired people in Malaysia, the spokesperson said, creating over 50 new jobs. The move to an in-house office in Malaysia followed the decision to stop outsourcing over 100 roles to a third party in India due to employee churn. The work outsourced to the external providers in India was transferred to the Malaysian office.

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Talkback 15 comments

    Old habits die hard Redundently Happy -- 14/10/09

    This has been a Mincom strategy ever since I started with this company. Shed staff to save costs instead of invest in staff and R&D to shore up the company and its products. They will spend millions on the cosmetics of the products but the core is 35 year old COBOL that is no more innovative than the day it was first written. It was exceptional back then but who drives a horse and buggy these days? Why is this so? Management will blame the staff before they will take accountability for their own mismanagement. Utter lack of corporate direction and obscure strategy changed as often as the executive underwear has left this technology dinosaur floundering. Now they have to try and train the Malaysian offshores how to maintain ancient code and technology spaghetti with people who lack the depth of knowledge that walked out of the building with redundency cheques and smiles. When long standing managers are disappointed that they weren't among the annointed many who got made redundant says volumes for the state of staff morale.

    Old habits (and whingers) die hard Anonymous -- 14/10/09 (in reply to #320384780)

    I bet their happy they let you go,. As one of the 2% made redundant, it just may help their cause in future. Would certainly not want you working for my company, with your attitude towards management.

    Its not whinging Anonymous -- 14/10/09 (in reply to #320384814)

    I spent a number of years inside the Mincom pressure cooker. An environment where payrises were non existant and long hours expected and indeed mandatory.

    I witnessed some of the worst management I have seen in a long IT career including bullying, capricious decisions, outright lies to staff and HR used as a weapon.

    The real number of people forced out of Mincom is much greater if you include those who finally resigned in disgust or had breakdowns or other illnesses which finally made them realise the insanity they worked in.

    The programming team has long been mainly overseas imports from India or through Mitrais and the Managed Services Business is outsourcing to KL - this is the tip of the iceberg.

    The respondents attitude toward management simply shows they have worked at Mincom - its got nothing to do with a problem they have as its the truth - I have witnessed behaviour from Mincom managers (often promoted because they were politically acceptable rather than qualified) which should have resulted in legal action.

    Its a matter of reality that Mincom dismissed their entire HR department bar payroll last year thus removing almost all staff protection and current staff in Mincom are mostly scared and looking for work.

    Mincom is not the company it once was.

    Oh and of note Anonymous -- 14/10/09 (in reply to #320384814)

    Mincom recently opened an office in San Francisco and the CEO and the majority of his senior managers are from Silicon Valley.

    Smart money is on Mincom Global HQ moving to SF in the short term, in fact all the money is on it as the owners of Mincom are also SF based.

    Mincom isnt owned by an Australian Company, the Majority of its staff are no longer in Australia and its soon not going to be headquartered here.

    This will be interesting to watch as there are some large contracts that specify Australian located support.

    If you don't know what its like inside you simply cannot defend Mincom - its not what it seems looking in.

    To get a true picture talk to the ex staff - there's even some very interesting reporting to be done there on what happens inside a company like this.

    More Anonymous Anonymous -- 14/10/09 (in reply to #320384814)

    Anonymous, how would you feel if you were made redundant and your job moved to somewhere where the labour costs are low and the quality low? I think redundant as the right to feel the way that s/he does.
    The fact of the matter is that people are losing their jobs because it's cheaper to get people in the "developing" world.
    I am sure there are a lot of people who have been retrenched that have the same feeling that I would love to work for me. If you've been treated shabbily, you have every right to feel animosity towards the people who treated you that way.

    This assumed whinger is a very happy soul Rod McKenzie -- 14/10/09 (in reply to #320384814)

    You assumed I was one of the retrenched, but you may be wrong! If you work for Mincom then you would not have made the ignorant post you did. Whingers can even be an asset if management is willing to see them as messengers waving litmus paper flags indicating something is wrong. I suggest the consistent context of all other posts to this and the other Mincom related atricles adds credence to my comment. Oh and please give me yours and your company names, just so I don't accidently apply for a job there, I don't want that!

    A white lie perhaps? Anonymous -- 14/10/09

    The indian contract was for development and only development.

    The Malaysian employees are performing managed services work for the Outsourcing business at this time - this work was never offshored before being run out of Brisbane with Australian based employees.

    To say that the Malaysian offshoring was as a result of the Valuelabs change is at best misleading, while the company may have created some prgramming jobs in KL its created a lot more Server, Desktop and enterprise support roles cutting staff in Brisbane.

    Mincom are offshoring their MMS enterprise client support - the fact they wont mention this is interesting in itself

    No need for de-leverage Anonymous -- 14/10/09 (in reply to #320384929)

    Mincom had no balance sheet debt when Francisco bought it.

    Its got everything to do with moving all operations out of Australia and getting out of the managed services business.

    Not that they need to try too hard to do that - the offshoring will take care of most managed services business at renewal time - there is no way Australia government, Quasi government or utility firms will have their support done in Malaysia - they have to answer to security concerns and unions.

    The reasons they are doing this are clear enough its just that no one in the media will ask the hard questions.

    No need for de-leverage -comment Anonymous -- 15/10/09 (in reply to #320384931)

    "there is no way Australia government, Quasi government or utility firms will have their support done in Malaysia"

    HAHAHA its happening right now and they dont even know it...wait maybe they do and just hope public does not get wind of it

    Onwards and Upwards Anonymous -- 14/10/09

    Whatever is happening at Mincom is no longer your concern, get over it and move on. Francisco Partners are the owners and whatever they decide to do with the company is within their right. They paid for it.

    NFS

    How true Anonymous -- 14/10/09 (in reply to #320384951)

    Perhaps the best comment...

    Mincom is owned by Francisco Partners. As such, if they decide to implement any policy, be it move jobs or have everyone were pink Elvis jumpsuits in the office... it's their perogative.

    By the same token, staff or ex staff who feel that they are not being treated with honest or treated in an ethical manner, have a limited right to vent their grievances. That right not extending to hateful slander, but expressing disgust at developments is well within their rights just as FP has the right to pink Elvis Jumpsuit the staff.

    The truth hurts perhaps. Anonymous -- 14/10/09 (in reply to #320384968)

    Francisco own Mincom but Mincom seems to have trouble hitting the right story - they claim the Malaysian staff are to replace Value Labs but that contract only covered limited development and no support and yet as noted already Mincom Managed Services jobs are being cut as the roles are moved to KL - this is disingenous of Mincom to say the least and they keep denying its the case in print.

    Francisco can do what it wants but Mincom also has a right to expect the truth will come out - the Server Management team for one is 1/2 the size it used to be as jobs have been moved to Malaysia and those people have a right to speak about it.

    And what about the staff from MMS Sydney? Their jobs are gone as well one hears.

    Offshoring of jobs is not just to replace ValueLabs - any MMS employee could tell you that if they were not all terrified of losing their jobs - The Brisbane IT market is disastrous right now and no one wants to be on the street.

    Typical.. Streets of San Francisco. -- 15/10/09

    Sack staff that actually know stuff about the product and replace them with cheap labour. I feel so sorry for those staff that have just lost Christmas (and possibly their houses) to lame, cheap (actually utterly useless) offshore folks all in the name of greed. Terrible.

    Where are the ACS? Oh, that's right -- they've got their own staffing issues :)

    Staff Numbers Anonymous -- 03/11/09

    At least 80 have been made redundant from the Denver office. The 2% number is a complete fabrication.

    In the meantime the highly paid exec numbers have increased dramatically.
    The technical staff with any knowledge are down to the wire in Denver. No payrises for 5+ years (that includes CPI), removal of most of the "benefits". Meanwhile, execs are not living where the jobs are ( Brisbane/Denver ) they chose instead fly around the world.
    Nothing you're told is the truth, it's a fabricated whitewash perpetuated by plastic smiling "execs" who basically are part of a boys club. India was an unmitigated disaster, yet the highly paid American who lives in Australia who orchestrated this, is still employed, while people with dozens of years of Mincom expertise were shown the door.

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