Ticketek's GM of operations Matthew Lazarus-Hall said the Web site had reached its capacity limit and that similar delays were being experienced at Ticketek call centres and through the agency network.
-People have been queueing up outside some of our agencies since 2pm yesterday," Lazarus-Hall said. -Our online capacity is not unlimited. Once there are enough people on the site a message appears saying the site is full and inviting people to come back and try again. This is nothing out of the ordinary."
Lazarus-Hall compared the response to the Kylie tickets to last year's Bledisloe Cup, which saw the ticketing Web site receive an unprecedented 1.1 million hits.
-It is too early to say how many hits are coming into the site, but I wouldn't expect it to break the Bledisloe Cup record," Lazarus-Hall said.
Mat Pancino, Ticketek CTO, said the problem was one of capacity management and capacity load, and it was more important to provide an efficient online transaction for every person who managed to connect to the site.
-We limit the number of people who connect to the site at any given time to make sure the people that get online get a good experience," Pancino said.
Ticketek advises those attempting to purchase tickets online not to give up, and try again later if they don't succeed initially.
I was at the site and checking the prices of concert tickets.....the cheapest ticket is about $84 and the other alternative is a $140 ticket.....MY GOD..is she personally going to cook a meal for the audience too lol?