Gartner maps Asia's top tech trends

Market research firm Gartner Asia-Pacific said three technology areas have been earmarked for growth in Asia's IT landscape through 2005.

These include speech recognition, biometric authentication and wireless communications, said Bob Hayward, Gartner senior vice president for Asia-Pacific and Japan.

"Voice recognition technologies have been at the trough of disillusionment for the past 10 years," he said.

However, speech products are maturing and are increasingly being deployed in call centres and by directory services firms in Asia, he added.

One example is a recent move by postal services firm Singapore Post to automate its directory hotline services. The value of the agreement is unknown but US-based SpeechWorks is providing the technology.

In the area of biometric authentication, Hayward sees no mainstream adoption any time soon, despite the initial hype.

"Will the technology be deployed in every manufacturing company? No. Will it be used by every utility company? No.

"But it will find a niche among financial services providers, national defense authorities and government bodies," Hayward said at the sidelines of the CNETAsia Gartner Summit in Singapore.

The uptake of wireless technologies in Asia will be largely based on an increasing mobile workforce in enterprises.

Supply chain and customer relationship management solutions are moving towards mobility--which has proven to be most beneficial to a company's sales and field engineering personnel.

For example, Hayward said, Australian telco Telstra recently bought 5,000 units of Jornada Pocket PC handhelds for its sales team. "Besides improving the sales process, it is also Telstra's intention to showcase wireless enterprise solutions to potential customers," he added.

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Talkback 2 comments

    Gartner's Corporate Motto: &qu ...Anonymous -- 02/08/02

    Gartner's Corporate Motto:

    "People pay us lots of money to state the ?ucking obvious."

    Gartner have once again predic ...Anonymous -- 02/08/02

    Gartner have once again predicted something that is already in place now and re-badged it as the next big thing leading into 2005. Give us real news and stop wasting our time!

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