Domain name renewals spark complaints to ACCC

Renewal practices of domain name resellers are again under scrutiny, with auDA having referred complaints to the Australian Competition and Consumer Commission.

Chris Disspain, CEO at .au Domain Administration (auDA), refused to reveal details of the companies or complaints which had been referred to the Australian Competition and Consumer Commission (ACCC).

However, Disspain did confirm that auDA had referred various complaints to the ACCC over the past three months dealing with misleading renewal advice, and also misleading unsolicited material.

auDA is currently carrying out a consumer alert campaign about unsolicited renewal notices issued by some domain name resellers. It is alerting consumers to unsolicited renewal advice notices which some resellers have been sending out, implying that registry keys are now required to renew a domain name.

According to auDA, the registry key is not required if a customer is renewing with the company which is listed with the registry as providing domain name services to that particular customer.

Disspain said auDA was also trying to educate consumers about early renewal notices. Currently .au domain names can't be renewed more than 60 days before they are due to expire.

The domain administrator is advising consumers that domain name resellers sending out unsolicited renewal notices will hold a customer's money until the time when they can renew through the registry.

Talkback 2 comments

    WE WILL KNOW THAT THE ACCC IS ...mervyn Morrice -- 29/04/02

    WE WILL KNOW THAT THE ACCC IS ALL THAT WHEN THEY INVESTIGATE THE RELATIONSHIP BETWEEN MELBOURNE IT AND AUDA.

    1/ MIT FUNDS PART OF AUDA
    2/ MIT AND AUDA SHARE LEGAL FIRMS
    3/ MIT LOOSES SOLE ADMINISTRATOR AND
    THEIR BIGGEST COMPETITOR GETS HAMMERED BY ACCC
    4/ HOW MANY QUERIES HAVE AUDA GOTTEN ABOUT ING AND THEY HAVE SUGGESTED PEOPLE CONTACT ACCC WITH CONCERN, CONCERN IS THEN CONFUSED WITH COMPLAINT.

    COME ON ACCC PULL THE FINGER OUT, YOU CANT BE THAT BLIND AND BLIND

    Mervyn.. You should have a bet ...Anonymous -- 08/05/02

    Mervyn..
    You should have a better understanding of how the industry works! The funding of auda by registrars is based on the volume of registrations. .com.au is the largest so they pay more. To say that the ACCC is hammering MIT biggest competitor is absolute bollocks. They are a customer of MIT not a competitor get into the real world.
    John

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