10 ways to minimise cyberbludging
• Develop an acceptable use policy in consultation with staff and obtain every employee's explicit permission to monitor their compliance with that policy.
• Focus on the productive use of organisational resources rather than getting into moral or ethical debates.
• Protect your organisation from legal liability by prohibiting the display or transfer of materials that could constitute sexual harassment, racial vilification, etc. Consider technological measures to enforce this policy-prevention is better than cure.
• If you don't understand the current pattern of usage, you won't know where to concentrate your efforts.
• Tools are available to monitor or control various aspects of computer use, including Web, e-mail, application, and document use.
• If you do monitor, be sure to follow up any inappropriate activities that it uncovers.
• Guard against defamation, the inadvertent or deliberate leakage of your intellectual property, the spread of viruses or the use of your systems to launch denial of service attacks by filtering all outbound traffic. If personal use of the organisation's e-mail server is permitted, add a suitable disclaimer to all outgoing personal messages.
• Using technological means to severely limit the bandwidth available to certain non-business applications may be as effective as blocking them completely, but less confrontational.
• If personal use is permitted, make it clear that it is a privilege, not a right.
• Don't expect technology to solve all your problems in this area. Ultimately, it's a management issue, not an IT issue.
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