CommBank launches new NetBank pilot

The Commonwealth Bank today launched a pilot for the new version of its Internet banking product NetBank, Australia's most popular online banking service.

Just 11,000 of the Bank's customers and 1,000 staff will use the new system, which runs using software from Eontec, an Irish Internet banking specialist acquired by Siebel in April 2004.

The new site features many security enhancements but does not use twin-factor authentication.

Users are asked to create two personalised security questions and corresponding answers before they use the new service, with this data used as an additional authentication tool for some transactions. The site will also now send e-mails to confirm transactions.

Other new features include home and investment home loan transaction histories, international money transfers, multiple bill payments, online password resets and the ability to stop cheques online.

The pilot also offers customers the chance to view logs of their previous visits to NetBank, greets users by name and offers a less cluttered interface while retaining all features from the current version of NetBank.

A Commonwealth Bank spokesman told ZDNet Australia that more features would be revealed as the pilot progresses, but could not say when the bank plans to switch all of its users to the enhanced service.

"It is quite commonplace for these pilots to occur before the major rollout," the spokesperson said. "It is very early days and we are confident that customers will enjoy it, but there is no target date for mass switchover".

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Talkback 6 comments

    Great new site and congratulat ...Anonymous -- 31/03/05

    Great new site and congratulations on not introducing painful token authentication. Banks that are talking of implementing tokens need to realise that it doesn't protect against trojans that wait for users to be logged in before making a fraudelent transfer in the background nor does it protect against "man in the middle" attacks where a phishing site simply gets the users details including the token p****word at the time and p****es it to the real bank. The fraudulent site then is "in session" and in control to do anything.

    Tokens can be secure against t ...Anonymous -- 31/03/05

    Tokens can be secure against trojans and man in the middle attacks if the token is only used at the point of transaction - not login.

    Hopefully the new site will su ...Anonymous -- 31/03/05

    Hopefully the new site will support all platforms and browsers not just be a m$ only site like alot of banks

    Banks need to adopt Smartcards ...Anonymous -- 01/04/05

    Banks need to adopt Smartcards or some other hardware which performs the authentication and encryption on the card. Without the card you cannot login. Its all very nice to have web login (without hardware) across the globe, but it also allows anyone to get in. Real security.

    Security questions sound painf ...Anonymous -- 01/04/05

    Security questions sound painful to me. NAB's twin system is much easier to use. The other features all sound like an upgrade to the standard of NAB's internet banking to me.

    I think you security experts h ...Anonymous -- 01/04/05

    I think you security experts have missed the point. The issues of having tokens or not, phising etc are only the smallest aspect of security. Just remember your security system is only as good as your weakest link. Not your Token or Virus scanner etc.

    One other point, with computers and security, I don't need a computer to commit fraud etc, but if I do I can just do it faster. The computer is only a tool, not the problem.

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