Can you handle CRM?

Customer relief management

With this combination of strategy, tactics and set of components, what sort of results are being achieved? Read claims that for the midmarket applications, the sales cycle has been reducedâ€"sometimes to as little as six weeks. That's pretty amazing, when you consider that the license fee for PeopleSoft 8 CRM begins at $100,000. PeopleSoft estimates that, on average, the fee is about $500,000, exclusive of hardware, implementation and customisation costs.

While he quotes an implementation timeframe on the order of 10 weeks (yes, that's 70 days) for a very basic midmarket system, it appears that the company has a way to go to meet that goal. PeopleSoft 8 CRM beta customer Carreker Corp., which is converting from an Onyx CRM system to the PeopleSoft Accelerated CRM suite, has some different numbers. "We received the code in mid-May and expect to go live in October," says Lori Faris, VP of infrastructure services for the financial services provider.

Carreker has signed up to be a hosted customer for the PeopleSoft applications, which will be deployed to 700 users. Faris cited the reduction of back-office expenses as one of the primary factors that led Carreker to outsource its computing infrastructure.

Still, the company looked at several competing suites from the likes of J.D. Edwards, Baan and Oracle before deciding to go with PeopleSoft's Human Resources, Financials and CRM suites. "For us, it was features, function and cost," says Faris.

That's an endorsement that Jeff Read can get his arms around.

Can you handle CRM?

1.   Intro      2.   One size doesn't fit all      3.   Open arms across the bay      4.   Components for success      5.   Customer relief management

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