Australian National Credit Union
Service: Australian National Credit Union Internet Banking
Technology: Internet solution is an Australian designed solution from Queensland firm "The System Works". Runs on clustered Windows 2000 Servers connecting to an IBM AS400 database
Balances/transaction updates: Real-time online updates.
Average downtime for 2002: Maintenance and upgrade schedule would have system outages at less than 24 hours per annum, performed in non-peak processing periods. Unscheduled outages accounted for 12 hours per annum.
Average transaction time: Depends on the transaction although generally balances can be accessed quite quickly. Internal/external transfers require multiple input, depending on what has been stored. Processes and screens are simple to ensure efficient service.
Account integration: Single view of all Australian National Credit Union accounts.
Consumer Services:
- Ability to view account information and transaction histories
- Loan details
- Transaction downloads
- View payroll details and interest payments
- Overdraft information
- Periodic payments
- Internal and external transfers
- BPay current, and future payments
- Access to e-saver account
Unfortunately, the reviews only give the features of the banking sites. I have an HSBC, Commonwealth Bank, ANZ and UK based First Direct bank account.
I can say for a fact that the HSBC online banking facility is very poor in comparison to the others with possibly the worst most cryptic transaction list of all the institutions I know of! Looking at the transaction list is totally cryptic and users have to click on every transaction to see what it is - even an ATM withdrawal!!! Not only that but HSBC is extremely slow. However, their online savings account is excellent and offers me the most attractive interest rates.
My favourite is Commonwealth Bank Netbank for it's simplicity and speed. ANZ is also good but has far more clutter on the screen.