ANZ
Service: ANZ Internet Banking
Technology: ANZ Internet Banking is a browser-based service, which can run on either currently runs on an Edify platform with an Oracle database, offering password-protected Web site access. The service can be accessed using a range of either Mac or Windows platforms, and either Internet Explorer or Netscape Navigator, although older versions may not provide adequate security protection. Unsupported browser version may result in a Security Alert when logging on to Internet Banking indicating that your root certificate has expired, however this message can be avoided by the use of more recent versions of the software.
Balances/transaction updates: Full transaction details are updated nightly; however, available balances are updated in 'real-time'.
Average downtime for 2002: Internet Banking availability average for the last 12 months was 98.3 percent.
Average transaction time: Offers a wide range of transactions, varying greatly in complexity. For core banking transactions, the majority are completed in less than 5 seconds.
Account integration: service not provided.
Consumer services:
- View balances and search transaction history (as well as download history to popular financial packages)
- Transfer funds between ANZ accounts and credit cards (immediate and scheduled)
- Transfer funds to other Australian bank accounts
- Transfer funds via Telegraphic Transfer (or Overseas Draft purchase) to overseas parties
- Cheque reconciliation and tracking function
- BPAY services, including recurring payments
- Loan redraw and payment management services
- Access to managed funds details including balances and transaction histories
- Ability to purchase units as well as switch them between selected funds
- Balance transfer facility to other institutions' credit cards (no cash advance fee)
- Online limit increase for pre-approved credit cards
- View important account information such as interest
- Statement details
- Also includes: Minimum payments, fees charges, term deposit rollovers, cheque or deposit book ordering, send a Securemail 24 hours 7 days a week, third Party transfer limit 10 000.
Company services: All consumer services plus: single debit multi-bill payment, single debit multi-transfers, single debit payroll payments for up to 15 employees, third party transfer limit $25 000, and tax payments.
Extras: SecureMail to a customer help desk 24/7, E*Trade integration provides easy and immediate transfer of funds for trading online, via the ANZ/E*Trade Cash Management account, Internet Banking also allows customers to open a share trading account online.
Unfortunately, the reviews only give the features of the banking sites. I have an HSBC, Commonwealth Bank, ANZ and UK based First Direct bank account.
I can say for a fact that the HSBC online banking facility is very poor in comparison to the others with possibly the worst most cryptic transaction list of all the institutions I know of! Looking at the transaction list is totally cryptic and users have to click on every transaction to see what it is - even an ATM withdrawal!!! Not only that but HSBC is extremely slow. However, their online savings account is excellent and offers me the most attractive interest rates.
My favourite is Commonwealth Bank Netbank for it's simplicity and speed. ANZ is also good but has far more clutter on the screen.