Bank to the future

Commonwealth Bank of Australia (CBA)

CBA's online presence was originally established in 1995, and revamped in May 1999 to provide both online banking and other financial services.

According to the bank's Web site, its online presence now provides more than 28 different services to 1,178,029 customers.

The bank's services are divided into separate areas targeting consumer, business and youth markets.

Its share trading service currently represents approx nine percent of all transactions on the Australian Stock Exchange (ASX).


Technology:

Information not provided

Compatibility:

Web site is both Mac and PC compatible

Consumer Services:

  • view account balances
  • obtain transaction histories
  • transfer money between accounts
  • BPAY services
  • 'online summary' allowing users to electronically access financial and personal information from different sources
  • ComSec stockbroking allows users to obtain research and to buy and sell shares online
  • review and compare the performance of over 200 managed funds online
  • Hong Kong and US share trading, settled in Australian dollars
  • buy and sell bank bills debentures and bonds
  • BPAY services
  • mobile banking through Vodafone alliance
  • superannuation account management
  • online transaction accounts
  • personal loan applications.

Company Services:

  • QuickLine 'shrink-wrapped' software for small business linking to a secure online transaction facility
  • business centre dedicated to agribusiness customers
  • ABNsearch to check the Australian Business Number (ABN) and registered details for their suppliers through a list of the correct legal names of all GST registered organisations, trading names, company types and locations
  • business credit applications up to $250,000
  • eCommcorporate information service for large corporates
  • modular electronic banking for bulk fund movements through Diammond [subbed] services
  • data interrogation services for corporate analysis.

Extras:

  • HomePath, providing real estate and financial information
  • Home Loan Applications, processed and responded to within four hours
  • Investment Place for property investors
  • online credit card applications
  • information regarding graduate recruitment opportunities at the bank
  • adviser Web site communication and sales tool for both wholesale and licensed investment advisers.

Web site:

www.commbank.com.au

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Talkback 4 comments

    Why didn't you include Adelaid ...Anonymous -- 31/01/02

    Why didn't you include Adelaide Bank (http://www.adelaidebank.com.au)? It provides a good range of services with the exception of not being able to credit someone else's account quickly.

    When will the internet banking ...Anonymous -- 30/09/02

    When will the internet banking facility become Netscape 7.0 compatible?

    When will the NAB internet ban ...Anonymous -- 30/09/02

    When will the NAB internet banking facility become Netscape 7.0 compatible?

    National Bank does not support ...Anonymous -- 04/08/03

    National Bank does not support standards-compliant browsers on the banking web-site. NAB is uncommonly prescriptive amongst the banks about the browser types it will allow to access its customer banking site. There are legitimate cases for restricting to certain types, but NAB has implemented a clumsy block that prevents access for many capable browsers.

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