Suncorp Metway
Currently focussed on the Queensland market, Suncorp Metway's online banking is a key component of its growth into the markets in other states.
Lawrence Scott, manager for online services at Suncorp Metway, says that although the service is primarily designed to work in conjunction with its branches, the bank is interested in maximising the Web site's functionality to minimise the need for customers to physically enter the bank.
"We are using the Web site to open up our services to people who might be a little out of reach of a branch," says Scott. "For this reason we are focussing on the site's speed and usability so customers can use the site as efficiently as possible."
However, Scott stresses that the online banking facility is designed as a complementary channel, designed to work in conjunction with the branch services.
Like most online banking services, Suncorp Metway responds to e-mail queries within 24 hours, and offers a secure e-mail service to protect sensitive information that may need to be exchanged.
"We are also really focussing on training our staff at all levels, so they are familiar with the online offering," Scott says. "Bank customers these days expect to have access to their account information online, the differentiator is how easy it is to access that information."
Technology:
Browser-based offering, covered with 128-bit SSL encryption.
Compatibility:
Web site is both Mac and PC compatible.
Consumer Services:
- account balances for deposit and loan accounts
- transaction history
- bill payment--both immediate and future-dated
- funds transfer to any Suncorp Metway account, along with funds transfers to accounts at financial institutions
- process transactions that require two signatures
- balance notifications to advise you when your accounts reach specific limits
- secure messages to be able to discuss your finances with the bank in a secure manner
- check interest earnings
- personalise account names
- download transaction history details into standard accounting packages
- transfer funds to accounts at other financial institutions
Business Services:
- all consumer services
- business payments (single debit/ multiple credits) particularly handy for a small business payroll
- create user profiles to manage and view different groupings
Extras:
- share trading
- transaction type search
- payment of insurance premiums
Web site:
Why didn't you include Adelaide Bank (http://www.adelaidebank.com.au)? It provides a good range of services with the exception of not being able to credit someone else's account quickly.