National Australia Bank
As with many of the larger banks, National Australia Bank's (NAB) online services are designed to mirror tasks usually carried out within the branch itself. According to Peter Bottomley, manager Internet banking with NAB, the Web site is designed to encourage the bank's existing customer base to take-up Internet-based services at their convenience.
"At this stage we have a general Web site, with all the functionality you would usually have to go into a bank for, as well as applications for personal loans and a range of financial information," Bottomley says.
In an attempt to provide high service levels, NAB has created a dedicated online team to respond to service-queries, however, it still sets a benchmark of 24 hours to respond to e-mail queries.
"Online banking is not an industry driver, it is more a customer retention strategy," Bottomly says. "It is about providing our current customers with a service they expect, we are not expecting it to attract new customers."
When it comes to adopting new functionality, NAB is keenly aware of its market position. As a result, it has adopted a more careful route.
"We are dealing with a customer base of four million people," explains Stephen Johnson, the NAB's head of Internet and E-Solutions. "We can't afford to launch a new technology before it has been fully proven, so when it comes to mobile banking and other areas, we are keeping a careful eye on market developments rather than rushing into things."
Technology:
Browser-based offering, covered with 128-bit SSL encryption.
Compatibility:
Web site is both Mac and PC compatible.
Consumer Services:
- view your account balances, transactions and summary information
- view the consolidated position of all your linked accounts which reflects the sum of credit and debit balances of the accounts
- check loan payments and interest
- check credit card limits, payment details and available credit
- view transaction histories within 100 days
- export your transaction information into accounting software
- create 'one off' or periodic funds transfers between National accounts or to other banking institutions
- BPAY services
- view term deposit interest rates
Business Services:
- check interest rates on loan accounts or overdrafts
- check direct debits for suppliers, and whether an expected payment has been credited to an account
- pay National credit cards
- create 'one-off' or periodic funds transfers between National accounts or to other banking institutions
- transfer money between linked accounts
- transfer money into other bank accounts
- payroll processing
Extras:
Secure messaging support service
Web site:
Why didn't you include Adelaide Bank (http://www.adelaidebank.com.au)? It provides a good range of services with the exception of not being able to credit someone else's account quickly.