According to Jennifer Heffernan, general manager of IT and operations at the Bank of Queensland, the decision to go with Fiserv was based the robustness of the product line, and its operability on the mid-tier IBM I-series platform.
"Basically the product fits in with a number of our key objectives, including providing us with a customercentric view of the data, and robustness in terms of systems availability," Heffernan said.
The shift to the Fiserv platform was foreshadowed in March 2002 as part of the IT outsourcing agreement reached between the bank and EDS.
"In addition to the outsourcing arrangement we agreed to undertake some transformational IT initiatives, and the adoption of Fiserv is within the framework of those initiatives," Heffernan said.
According to Heffernan the outsourcing arrangement has enabled the bank to deliver on a number of IT initiatives including greater efficiencies in business processing, more vigorous productivity and work flow metrics, and the bank's recent foray into Internet banking.
