Australian Veterans choose MS Office over OpenOffice

The Department of Veteran's Affairs (DVA) has chosen to upgrade its ageing Microsoft Office 97 software suite with Office 2003, shunning a tender that included OpenOffice from open source software specialist Single Point.

The DVA enquired about a possible open source alternative to its Office 97 suite late last year, according to Will Sheridan, chief executive of Single Point, who said the DVA was having trouble reading letters and other documents authored in newer version of Office.

"That is where their pain lies. because they are running into communications difficulties with outside agencies who are writing letters in Office 2003 that they can't open. We came back with a proposal on how we would implement OpenOffice, Firefox and a number of other desktop tools. They liked the cut of our jib and asked us to do a formal proposal and cost model -- to replace Microsoft Office 97," said Sheridan.

He said although Single Point's proposal was taken seriously, it was eventually turned down by the DVA. He said the DVA had not given a reason for rejecting the open source proposal.

The DVA was unavailable for comment.

Sheridan said one reason why the DVA may have chosen to continue using Microsoft Office is because of the organisation's reliance on macros that cannot easily be migrated to OpenOffice. He believes that the forthcoming versions of StarOffice and OpenOffice 2.0, which will have better compatibility with Microsoft Office documents and formats, will make life easier for the open source community.

"The mindset is very much that if it doesn't work with Microsoft's products then it is not a lot of use -- you can see why because the whole world runs on Microsoft. But after the release of StarOffice 8 and OpenOffice 2.0 the question will get altered slightly. As both those applications have moved to XML and an open standard file format, the question to ask is, when will Microsoft do the same?", said Sheridan.

Sheridan said there was a possibility the DVA only showed an interest in OpenOffice and open source products to pressure Microsoft into reducing its prices. This, he said, was not a bad thing.

"Microsoft doesn't try and sell anything anymore. Instead they call and ask how many products you need -- because the alternatives were practically non-existent, at least until very recently. We have no problem at all in doing a true analysis on an open source solution and then saying this is a very real alternative. Take it back to the bargaining table and tell Microsoft, look, you need to get real with your pricing. I was thinking about calling the product: Keep the Bastards Honest," said Sheridan.

Microsoft was unavailable for comment.

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Talkback 9 comments

    It would be interesting to hea ...Anonymous -- 04/05/05

    It would be interesting to hear what the DVA has for rationale. At least from Sheridan's side, as he was quoted in the article, a majopr factor is MS 2003 incompatibility. So, instead of punishing vendor lock-in, they seem to reward it.

    Any word on how the DVA will deal with the DRM issues that come part and parcel with MS 2003? Locking DVA records into a proprietary format that may change or disappear (e.g. to drive sales of new software) in a few years may not be the wisest move.

    They have MS Office that is in ...Anonymous -- 04/05/05

    They have MS Office that is incompatable with MS Office and they are stupid enough to buy it again. I would like to see the fool that made this decision explain it.

    DVA mustn't realise it's a gov ...Anonymous -- 04/05/05

    DVA mustn't realise it's a government department - with responsibilities to ensure it's records are kept in readable form for many years to come.

    M$ lockin will ensure that if they choose to move to a different software platform, essential government records may no longer be able to be read by the new software.

    Isn't this illegal?

    Obviously Robert you have no i ...Anonymous -- 04/05/05

    Obviously Robert you have no idea how new technology works. Of course Office 97 is not going to be "Forward Compatible" with a new file format. That is not a valid reason to not upgrade. Example: A new game comes out which requires better hardware - Do you not buy it because it doesnt work with the older stuff? No, of course not.
    At the end of the day, I strongly belive they made the right decision.

    Michael must have shares in M$ ...Anonymous -- 04/05/05

    Michael must have shares in M$. Shouldn't DVA be spending more money on the vet's and less on the overpriced slop that comes out of the redmond sweatshop! I bet Michael is the kind of guy that trys to run mirosoft in his car!

    Open Thourthe!

    Shutup Nik! You just replied t ...Anonymous -- 04/05/05

    Shutup Nik! You just replied to be a tool. Im so coming over to your desk to slap... nevermind cant be bothered. Im comfy. You love MS just as much as I do! Dont try and look all "n00by" in front of the audience. :P

    Now, now children .... it's on ...Anonymous -- 04/05/05

    Now, now children .... it's only a word processor. Play nice. :-)

    It's actually kinda funny. Fo ...Anonymous -- 05/05/05

    It's actually kinda funny. For the longest time now, people at work send me old W95, W97 documents to open up in OO, save as XP format and mail them back to PRESERVE much more formatting than Office XP will. I got tired of this, installed OO on my Sun workstation and make it publicly accessible for others to do the convertion themselves.
    If the AV they have a boatload of macro laden documents, I can understand their decision, but why anyone would use the streamlined trojan/virus intrusion access protocol (macros) today amazes me. I expect that they got 60% or more off their purchase, and heck, it is the easier path (for now) and getting to do to MS what MS has done to you for years is probably a wonderful feeling.

    Kevin

    The department has a firewall ...Anonymous -- 28/05/05

    The department has a firewall and mailserver scanners. They could easily buy a few(2) licences and convert each word document coming into, and out of the the joint via the gateway and a simple script. If staff in Centrelink can work Lotus, so can Veterans, other than the Legal area, where MS concessions are pretty much unavoidable.

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