ACCC tackles Harvey Norman over software sales

The Australian Competition and Consumer Commission has accused retailer Harvey Norman of "bait advertising" and "misleading and deceptive conduct" over the sale of GST-related software and other tech products.

The ACCC said in a statement it had instituted court proceedings against three companies in the Harvey Norman group, Harvey Norman corporate group individuals John Slack-Smith and Paul D'Ambra and 15 Harvey Norman franchisees over a promotion of Quicken financial software in June 2000.

ACCC officials said the promotion - in which Quicken Quickbooks software was advertised for sale at AU$199, bundled with bonus software valued at more than $AU900 - breached Trade Practices Act provisions. They alleged the quantities of the bonus software available were unsufficient to meet customer demand, as defined under the Act.

The ACCC also said catalogue advertising "misled customers [over] eligibility for taxation benefits associated with the purchase of Quicken QuickBooks software and digital cameras before the introduction of the GST".

The ACC started looking into the issue in July 2000, but the investigation was held up by other court proceedings that arose during the investigation.

A directions hearing is scheduled for 13 November in the Federal Court in Melbourne.

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Talkback 5 comments

    Anything from Harvey Norman do ...Anonymous -- 13/11/02

    Anything from Harvey Norman doesn't surprise me. I recently purchased some software from one of the many stores in Sydney and noticed that they were selling software which clearly stated on the covers "Not to be Sold Separately". The sales staff couldn't answer me when i questioned them about it and were very defencive.

    Harvey Norman should be invest ...Eric Lam -- 13/11/02

    Harvey Norman should be investigated by major software companies with their sales strategy.

    A few years ago, they sold Corel software which was clearly marked as OEM (Original Equipment Manufacturers). The Corel software was WordPerfect Suite 8 and it was purchased at Harvey Norman Auburn.

    Here are the details on the CD;
    Dept: 2062
    GR: 711867
    PO: 9863354
    IV: 3694847
    Barcode: +7991305

    No: 34610510
    P/B/S: COR0919/COREL/TECPAC
    COREL WP SUITE V8 OEM

    It was priced at $19.95 and from the number of CDs they were selling, it would have been at least a thousand dollar profit.

    Since then, I have never purchased anything from Harvey Norman. It is not the type of reseller I trust.

    Go Hardly Go Hardly... Go Hard ...Anonymous -- 13/11/02

    Go Hardly Go Hardly... Go Hardly Normal!

    Betcha good mate Johno Singleton gonna get his **** flamed for all those bogus advertisements then eh eh :)

    Ohhh, I purchased something a few months ago with a cheque, but they wanted to see Identification. I then asked does the same apply for a Credit Card... and they said NO! Hmmmmmm Go Hardly Normal!!!!!!!!!

    Just what you would expect fro ...Scott Hillard -- 14/11/02

    Just what you would expect from Fells.

    God forbid that anyone in Australia should actually make a dollar or employ people. How many ads do Hardly Normal and other companies of their size run every month, every year?

    Fells expects every single one to be spot-on and to meet HIS standards?

    Let's not forget the heavily publicised (by the ACCC) raids on the oil companies that have so far produced......squat. Not a damn thing, not a sinlge shred of evidence for any kind of corporate misconduct.

    Fells hates anyone who makes a go of life - Gerry Harvey, Jeff Dixon, etc, etc. Why doesn't the ACCC employ people who actually know about business? Who have run a business? Nup, too hard, easier to plug a clueless academic with bugger-all real-world experience in there.

    The sooner the ACCC is given the arse by the guv'mint the better off we will all be.

    A fool and his money are soon parted - always has been the case, always will be a case. Here's a hint, tree-huggers, if a deal sounds to good to be true, it probably IS.

    Dear Sir/ Madam, I'm contact y ...Peter Hoang Nguyen -- 08/12/02

    Dear Sir/ Madam,
    I'm contact you a bout this problem. My computer that I bought it last week is not working. My brother he rang me yesterday. Have a little bit a bout restart the computer, sometimes, when he was working on his programs that said not enough memory, need to restart the computer, I put the virus floppy disk to clean the system, but everythings is still happed. Network is loading very slowly, and did not cornect sometimes.
    I hope that these problems will be fixed as soon as possible.
    If you have any questions please contact me
    I'm looking forward to hearing from you .Thank you so much for do this.
    Best regards,

    Peter Nguyen(Mr.)

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