The list
Novell GroupWise 8
GroupWise is designed right from the ground up as a serious, enterprise-level communications tool. GroupWise does not try to do everything (there is no instant messenger or VoIP integration as seen in some packages), but in addition to email it provides shared calendaring, excellent contact management, integrated web page viewing and RSS feeds.
We were initially bewildered by what could not be found (even basics such as a menu system and the ability to set up email accounts), however, it was discovered that an obscure button on the right-hand side of the toolbar does manage all of this.
This stunning decision to hide the menu is now shared by Microsoft's new Internet Explorer 7. It means that you cannot even find the online help — to help you find the menu! Having discovered the menu, setting up accounts (any IMAP or POP3 server can be accessed in addition to the GroupWise server) and generally customising the application is straightforward.
GroupWise allows for one or more highly customisable home screens. A home screen provides an overview of some or all of the components of GroupWise. They can include recent items from inboxes, newsfeeds, as well as a browser window and upcoming calendar events or current tasks. Additional screen tabs provide details of email, calendar, contacts, tasks and newsfeeds.
GroupWise stores just as much contact information as Outlook. GroupWise, however, displays the information in a much more compact and attractive manner. Calendars can be published to allow sharing and calendars can be merged with the company calendar to provide all information on one screen — without sacrificing privacy or missing out on public information.
The GroupWise client is easy to install and use, but it should be trialled before deployment across an enterprise. When initially installed, Enex staff found that it interfered with Microsoft Outlook (not that you should need both on one machine) and after uninstalling, it was necessary to repair MS Office.
Editing and opening emails in Microsoft Word is a new feature for GroupWise — presumably it will take a little while to get rid of all the bugs. Our main product assessment was undertaken with a virtualised copy of the application. Sadly, this version was not fully functional and crashed when we attempted to edit a calendar entry or edit a new email.
GroupWise is designed to closely integrate with a GroupWise server, and accounts on other servers can also be set up. Security is a very important issue for Novell. Log-in options exist for local caching, or log-in to a web-based Novell server or a business' own internal GroupWise server. GroupWise also employs extensive lists of known spammers to keep inboxes as clean as possible.
It was disappointing not to see instant messaging in this otherwise complete package, but this is partially alleviated by the fact that GroupWise tracks email conversation threads.
The GroupWise client is available for Windows, Linux and Mac operating systems and there is also a web interface. In this review, the Windows version was the focus of our assessment.
The desktop version of this application, as tested, costs a scary US$179 per user, including one year support (with no additional server side costs). Cost cutting can be achieved by forgoing support or by opting for web-based access to email and instant messaging features (US$26.30).
(Credit: Michael Palamountain/ZDNet.com.au)
(Credit: Michael Palamountain/ZDNet.com.au)






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