The business of document management



Two document management specialists, Mark Innes, managing Director, Documentum Australia and Christopher Lynch, managing Director, Interwoven Australia talk about their business strategies.

Mark Innes, Managing Director, Documentum Australia
Mark Innes
Managing Director
Documentum Australia


About Documentum
Documentum provides enterprise content management solutions as part of the information lifecycle management (ILM) strategy proposed by EMC Corporation.

Innes: Does your offering really help companies deal with compliance issues?

Lynch: Compliance means different things to different organisations, but in the area of managing e-mail, documents, and records in a seamless, centralised manner where you can easily capture, manage, and retrieve information, the answer is yes.

Lynch: What do you hope to achieve in your new role?

Innes: Quite simply, to continue EMC Documentum's market leadership in the Enterprise Content Management (ECM) space by being the only solution provider who can truly meet and deliver an organisation's enterprise information management requirements. We intend to do this by:

  • Continuing to attract the best available talent in the market
  • Working closely with our customers in delivering their information lifecycle management (ILM) strategy
  • Raising the bar with our solution set and superior functionality
  • Continuing to identify complimentary solutions and partners to provide unique customer value.

Innes: Interwoven doesn't have a business process management offering -- and your basic product has limited workflow capabilities. With customers needing to automate processes, will you be able to meet their demands to automate processes?

Lynch: Business process workflow solutions are indeed incorporated into our products. The WorkSite MP product has a workflow engine built into the product, at no charge. This workflow engine provides adhoc and detailed workflow capabilities, which is fine for most organisations.

Lynch: We have seen that you have had some staff turnover recently, is this due to the integration of EMC with Documentum?

Innes: EMC and Documentum remain employers of choice and continue to add staff due to our solid track record and financial position, and leadership in providing solutions that enable customers to manage their data across the information lifecycle.

In fact, EMC recently reported its financial results for the second quarter of 2005, achieving double-digit, year-over-year revenue growth for the eighth consecutive quarter. Total consolidated revenue for the second quarter was US$2.34 billion, 19 percent higher than the US$1.97 billion reported for the second quarter of 2004. Net income for the quarter was US$293 million, 52 percent higher than the US$193 million reported for the second quarter of 2004. Earnings per diluted share was US$0.12, an increase from the US$0.08 per diluted share reported for the year-ago quarter.

Innes: Interwoven tends to repackage older technology into new offerings. Why have you done this with Web Change Management?

Lynch: I disagree. Our technology is based on new platforms such as .NET and SOA. Interwoven WorkSite MP 4.0 is based on the J2EE platform and development of this product started in early 2001 timeframe. With the Web Change Management solution, the name change was reflected in the fact that customers did not understand the term or solution. It is not old technology rebranded. We renamed this solution to Content Provisioning Solution and people get this.

Lynch: Has EMC overtaken your business? EMC is a hardware company, has the value of your solutions been devalued with software being given away?

Innes: No. As I said earlier, EMC is the leader in enabling customers to manage their data across the information lifecycle. Only EMC can do this because it offers customers a unique blend of software and hardware. Documentum plays a key role.

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