As well as clearing out their own inboxes, IT professionals are forced to deal with the issue of spam from a company-wide perspective. They need to look at strategies to help the organisation deal with the influx, and to put in place policies to educate users about how to manage the spam that reaches their individual desktops.
Everyone has a different approach to sorting through e-mails they receive. Some people deal with each message as they receive it, others set aside a daily or weekly time to deal with messages they receive.
Therefore, any spam management plan needs to recognise the idiosyncrasies of individual staff members, including employees who never clear out their inboxes, or those who try to reply to the endless spam with which they're being bombarded. So, how do you educate users about the right and wrong ways to deal with spam?
Setting policies about what staff should and shouldn't reply to, or what they should delete or not open is all very well. But part of the process also needs to be monitoring the policy to make sure it's effective and penalising employees who are not adhering to the policy that has been set.
What impact does spam have on your organisation? How is your company's IT department managing it and educating users? What kind of penalties, if any, do you have in place for employees who do not adhere to set policies for spam management? Please send your comments to Talkback below or e-mail us your tips to itmanager@zdnet.com.au
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