Selecting an IM solution
If you consider the implications that instant messaging (IM) has for your business, you'll find that it offers great potential for improving communication between employees and customers alike.
Next wave of IM use is coming
If you want to learn about the future of a technology or a company, don't just look at what the workforce is doing these days--look at the future workforce.
IM compatibility closer to reality
The Internet's governing technical body gives a stamp of approval to a group intent on creating an open standard for instant messaging.
Embedded chat: Controlling IM risks?
Inside many shops, instant messaging (IM) has become a communication method of choice for employees. But using IM can generate problems including the spread of viruses and spam. You can avoid many of the problems associated with IM by using embedded chat clients running on non-standard ports.
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