VoIP handsets reviewed

3Com + Avaya specifications

Vendor 3Com 3Com Avaya
Web site www.3com.com www.3com.com www.avaya.com
Phone number 1800 678 515 1800 678 515 02 9352 9000
Price range AU$199-$308 AU$199-$308 AU$285-$945
Featured model 3101 Basic, 3101SP Basic 3102 Business 4602
RRP AU$199, AU$231 (estimate based on US price conversion) AU$308

(estimate based on US price conversion)
US$195
Warranty 12 months 12 months 12 months
Protocols H.323, SIP H.323, SIP H.323 & SIP
RJ45 ports 2 2 1
PSTN port N/A N/A No
Headphone socket No Yes Yes
Encryption Proprietary Proprietary AES
Simultaneous calls 1, 4 4 2
Power over Ethernet (PoE) Yes Yes Yes
Speakerphone No, Yes Yes No
Other features LCD LCD LDAP support for directories
  Name directory Name directory 10 fixed buttons & keypad
  Call history Call history Multilanguage support
  G.729 G.729 Message Wait Indicator
  4 programmable buttons 18 programmable buttons SNMP V2 support
  10/100 switch 10/100 switch Application support
  QoS - IP TOS, 802.1p QoS - IP TOS, 802.1p 2 line display
  Adaptive jitter buffer Adaptive jitter buffer QoS diffserv and 802.1p
  TAPI support TAPI support Acts as a probe for QoS applications
  DHCP support DHCP support Downloadable firmware
       
       

3Com + Avaya specifications

Vendor Avaya Avaya
Web site www.avaya.com www.avaya.com
Phone number 02 9352 9000 02 9352 9000
Price range AU$285-$945 AU$285-$945
Featured model 4620 4625
RRP US$395 AU$945
Warranty 12 months 12 months
Protocols H.323 & SIP H.323 & SIP
RJ45 ports 2 2
PSTN port N/A N/A
Headphone socket Yes Yes
Encryption AES AES
Simultaneous calls 24 24
Power over Ethernet (PoE) Yes Yes
Speakerphone Yes Yes
Other features LDAP support for directories LDAP support for directories
  WML support WML, JPEG & WBMP
  10 fixed buttons & keypad 10 fixed buttons & keypad
  24 button expansion unit 24 button expansion unit
  Multilanguage support Multilanguage support
  Message wait indicator Message wait indicator
  SNMP V2 support SNMP V2 support
  Application support Application support
  168x80 (gray scale) display 320x240 (colour) Display
  QoS diffserv and 802.1p QoS diffserv and 802.1p
  Acts as a probe for QoS applications Acts as a probe for QoS applications
  Downloadable firmware Downloadable firmware

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Talkback 3 comments

    ISP's are currently battling t ...Anonymous -- 02/07/05

    ISP's are currently battling the broadband war. The race for customer aquisition is aggressive. What is the holy grail... VoIP or basic broadband revenue? The answer lies in the current broadband price offerings of ISP's.
    The cost savings of VoIP to corporations is unquestionable and the future economic benefits of widespread adoption is inevitable. One just needs to review the developments of such products as 'Skype' over the last 12 months to arrive at the realisation of just where VoIP is heading. Companies in Asia have even commenced manufacturing 'Cisco ATA type' devices which interface with skype enabling VoIP calls from your normal PSTN phone. The future of VoIP is cemented and the war for market share is definitely on.

    IP Phones Mark Armstrong -- 08/08/06

    Why did you not review the market leaders? Polycom and Cisco.
    With Asterisk rapidly gaining on all these vendors, surely a handset that is open standards should warrant a mention?

    IP Phones Jeff Haas -- 16/06/07 (in reply to #120139731)

    Mark, as for leaders, that question is open for the number crunchers. New market, entry cost is low, but Clevel people want stability in a manufacturer; reliability, and accountability from a manufacturer. Why do you think NEC, Mitel, Nortel, Inter-Tel, all still exist today. As for the phone, NEC is one of the ones who has survived and grown market share in the last 7 years while others have not.

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