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Contents 
Introduction
Benefits and implications
The push to centralise
Australian ITIL
AAD sheds light on frozen assets
Executive summary |
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ITIL has five core elements: business perspective, application management, service delivery, service support, and infrastructure management. These are elucidated by ITIL to give clear guidance for making, managing and monitoring service management policies.
| "IT groups inside companies see ITIL as a standardised way of aligning themselves better with what the business is trying to do with IT." -- Jason Andrews, BMC |
"IT groups inside companies see ITIL as a standardised way of aligning themselves better with what the business is trying to do with IT," says Jason Andrew, director of service management for BMC, which recently released a consolidated CMDB tool designed to wrap together the information collection and management capabilities of BMC's enterprise management technologies.
"Many companies talk about ROI and understanding the TCO of their assets, but you have to ask how they can do that if they don't know the components that make up their infrastructure," Andrew says.
"Although there have been a bunch of point solutions [for asset management], there's never been one really consistent way of solving the problem. A consolidated CMDB will hopefully [do this]."
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