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Contents 
Introduction
Profitability plus
Improving on multinationals
Niche skills on tap
The local touch
In defence of multinationals
Executive summary |
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- The patriotic urge to buy services locally does not compromise quality.
- Australian IT services firms are financially stable and willing to use different engagement models to mitigate risk.
- Multinationals investment in process does not guarantee local quality.
- Local firms services capacity can even exceed the capability of multinationals.
- Global best practises like ITIL make local companies the equal of global services providers.
- Australian services companies may be a better cultural fit for Australian businesses.
- Local services companies compete by designing their offerings to outflank or exceed multinationals.
- Global firms may have deep expertise, but local niche players with comparable skills will often be available sooner and cheaper.
- Working with local companies does not preclude multi-sourcing strategies.
- Multinational firms can offer independence and mindset comparable to purely local players.
This article was first published in Technology & Business magazine.
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