'Human firewall' a crucial defence: Mitnick

Companies can better protect their confidential information by creating an incident response department to deal with suspicious queries, said infamous ex-hacker Kevin Mitnick.

Mitnick explained that this group should be trained in the art of social engineering, be able to investigate any potential [security] attacks and respond in an efficient and effective manner.

The founder of Mitnick Security Consulting (formerly known as Defensive Thinking) also called on companies to properly educate their workforce and strengthen their so-called "human firewall".

At a social engineering prevention workshop in Sydney this week, Mitnick and business partner Alex Kasperavicius shared some of the tactics used by social engineers to bypass a company's technical security by exploiting employees' psychological vulnerabilities.

Mitnick said there was no point spending millions of dollars on the latest hardware and software to protect corporate networks if it was relatively simple for an attacker to persuade one of the company's employees to divulge their log-in details.

"As the attacker I am going to look for the weakest point where I can gain access. A security program is made up of people, processes and technology. Your company could be strong in one area, such as technology, but its people may not be trained up to recognise where the bad guys are going to strike. The attackers are going to look for the easiest way in," said Mitnick.

As an example of security weak points, Mitnick and Kasperavicius demonstrated how dumpster diving could reap rewards. Before leaving Los Angeles, the pair claimed they went to the offices of a prominent female entertainer to salvage some of her company's rubbish bags.

After removing the old pizza boxes, drinks cans and other garbage, they were left with a large number of e-mail printouts, faxes, wage slips, telephone bills and other documents. The workshop attendees were given the task of going through the leftover 'rubbish' to see if they could find anything that might help them launch an attack.

Among the old pay slips and invoices, the delegates found what were allegedly the home and mobile phone numbers of high-profile pop singers -- including Christina Aguilera -- and a well-known rock guitarist. There was also a printout containing the admin URL, username and password of the Web site of a reality television star.

Another item discovered in the pile was an unopened letter from a young fan asking for the prominent entertainer's autograph. Paper clipped to the letter was US$1. This letter was found, unopened.

"In the garbage you find post-it notes, calendars, project names, printouts of source code, billing, systems names and correspondence. Companies dumpster dive to get competitive intelligence -- it is not just the hackers and industrial spies," said Mitnick.

Mitnick demonstrated how social engineers use confidence tricks and simple charades to elicit valuable information from unsuspecting employees. The tricks ranged from simply pretending to be from the IT department and persuading an employee to reveal their password, to more elaborate scams that involve months of research and acting ability.

Mitnick advised delegates to create and enforce security policies that included defences against social engineering techniques. He said different staff members should be trained to look out for different types of attacks. For example, the company receptionist is unlikely to be targeted by the same type of social engineering attack as a telecommuter or a security guard.

Talkback

You're kidding right?

We see your suggestion put to practice by anti-virus companies the world over. It usually goes days or weeks after a new virus is released into the wild before its detected in adequate numbers for the AV bunch to stop it.
Days or weeks in which time the virus can potentially cost people and companies millions of dolars in damage.

Any security expert has a duty to completely understand ALL weaknesses in the system they are trying to protect, otherwise they are just glorified night watchmen, responding to problems rather than preventing them from occurring in the first place.

zybchzybch November 1st, 2005
Report offensive content Reply (0) (0)
Add your opinion

In order to post a comment, you need to be registered. (Sign In or register below)

Post your comment

Terms of Service - As a ZDNet registrant, and by using this service, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy.

Tech Blueprint

ZDNet Australia Live

#NewSouthWales ditches registration stickers 4 light #vehicles in favour of #technology http://t.co/xX5N0Rp9

Another use is city based top surgeons using 8K resolution monitors to provide real-time assistance to country surgeons and doctors to op...

11 minutes ago by Magnus on NBN users opt for 100Mbps

In terms of capacity, fibre is basically future proof. Never mind 100Mbps or even 1Gbps. Computer scientists have already achieved 100 gi...

22 minutes ago by Magnus on NBN users opt for 100Mbps

What I like about Mike Quigley is that he is making it happen, despite all the bull**t barriers being put in front of him by Coalition po...

35 minutes ago by Magnus on NBN users opt for 100Mbps

Anonymous hacks Reliance's Internet filtering server - ZDNet (blog) http://t.co/uObU1HBP http://t.co/0UBXxwX4

Which Windows will make for a better tablet? http://t.co/4mAHg850

Gonna be crowded when TA switches of the inter webby thingy and everyone moves there, just as you suggested though.

2 hours ago by Beta on NBN users opt for 100Mbps

Yes "without secure internet identification methods" I cannot see a future for online voting be it a referendum or selecting a Gov (at ...

2 hours ago by Taskmanager on A farewell to democracy: Kaspersky

Oh of course you would would want something in return. hmmm I see, well maybe my best wishes for and your family. btw, Western Union is ...

2 hours ago by Doubt on NBN users opt for 100Mbps

Well Willunga looks like a nice place to live, close to wine growing areas, a golf club. Houses are probably reasonably priced. Very nice...

2 hours ago by Doubt on NBN users opt for 100Mbps

Listening to @stilgherrian cover AusCERT and cyberwar, http://t.co/6lGUEz8H

http://edfarmaciaes.com/#0500 generico viagra barcelona EdFarmaciaEs sildenafil y sulfatos

3 hours ago by buy priligy cheap on Top alternatives to Microsoft Outlook

Travel Tech Q and A: Skyscanner's Ewan Gray http://t.co/VN5tGJzC

#Westpac Board goes paperless with #Ipads with #Tabula #App http://t.co/duxuj2fd #Cybersecurity #Bank

Microsoft is serious about open source??? http://t.co/mqQGgta7

If I give you money what do I get in return? Do you know how commerce works or are you just a filthy poor that wants my monies for nothin...

3 hours ago by Hubert Cumberdale on NBN users opt for 100Mbps

@joedamato just try varying caps randomly. Maybe they do this http://t.co/1FN5FwYv

NSW outlines datacentre migration plans - Hardware - News - ZDNet Australia http://t.co/OQfUl0D1

MikeSkoey - thanks for your comments. Rather than hang my head in shame, I am proud of my achievements, particularly of being able to ru...

4 hours ago by Paul_Berryman on 30 servers to 7: BUPA redoes virtualisation

The Liberals have no idea what to do and would just go back to the "do nothing" policy we had under Howard, Alston and Coonan.

4 hours ago by Magnus on NBN cost-benefit analyses are so 2011

"Why is that if someone who expresses a view different from the sheep, are immediately bandied a troll?" Nope. I prefer to call you some...

4 hours ago by Hubert Cumberdale on NBN users opt for 100Mbps

"on the new fast Internets everyone wants the fast plan" #orly #nareally #yarly http://t.co/kvfCa84A

This article needs a conclusion or recommendation advising Android users what to do about this. For example, are there reliable security...

4 hours ago by Magnus on Android's biggest security flaws

Kaspersky is right. Even though voting is compulsory here, Australia needs to start work on this now. Once such a secure online credent...

4 hours ago by Magnus on A farewell to democracy: Kaspersky

Chrome overtakes IE: does it matter? http://t.co/e4SILk8a

A ZDNet study showed that British Facebook users are drunk in 76 percent of their photos.

The HDMI cable ripoff and why retail is really dying http://t.co/eFT7zEW7

Travel Tech Q and A: Skyscanner's Ewan Gray http://t.co/IUysbyKf

Travel Tech Q and A: Skyscanner's Ewan Gray http://t.co/V7vL5QB9

Dazza - lets make a deal. I won't call you a troll if you don't call me a sheep. Anyway let's get some perspective on this. You cannot ...

5 hours ago by dickster on NBN users opt for 100Mbps

Further to the comments from James, I can add that most botnets will test the bandwidth of the end host before they take control of that ...

5 hours ago by patrickbutler on National Botnet Network coming: Earthwave

ZDNet reports Microsoft launches its own social service http://t.co/VJS5BkwF

by http://t.co/vmlLt4bh: Travel Tech Q and A: Skyscanner's Ewan Gray: Ewan Gray, Skyscanner's director for Asia P... http://t.co/4bfDRXo4

Travel Tech Q and A: Skyscanner's Ewan Gray http://t.co/CtNlVWN7

Travel Tech Q and A: Skyscanner's Ewan Gray: Ewan Gray, Skyscanner's director for Asia Pacific, shares some of h... http://t.co/ZxjpmqiM

Seriously, every business is slow to start off, that's common sense. But the NBN is attempting to replace an incumbent monopoly. So wait ...

6 hours ago by Beta on NBN users opt for 100Mbps

Microsoft is serious about open source: 10 proof points http://t.co/iv2ji74q

Ok, for all of those that are complaining about price lets look at it this way, Australia started using copper wiring back in the late 18...

6 hours ago by Kalthae on NBN users opt for 100Mbps

Ah so you have an anti-NBN website then...ok!

6 hours ago by Beta on NBN users opt for 100Mbps

@ Doubt, I think you should be a policy advisor to Tony Abbott. I can see it now pre-election 2013, Press Club - Journo: Mr Abbott, yo...

6 hours ago by Beta on NBN users opt for 100Mbps

Accelerator targets 'clean-tech' start-ups http://t.co/p9VPCzCa

RT @vexnews: NBN users opt for highest speed plan http://t.co/8eUvvVvQ

OutsourcingLive: #Outsourcing is still on the rise http://t.co/5U6R431A ^NK http://t.co/B8HtVvAD

In Facebook IPO fiasco the 'smart money' got burnt - ZDNet (blog): TIMEIn Facebook IPO fiasco the 'smart money' ... http://t.co/3iD1g6lG

But will we actually get 100mps Internet speeds often overstated RT@vexnews: NBN users opt for highest speed plan http://t.co/1uTiHXrd

RT @JamesVickery: NBN users opt for 100Mbps http://t.co/atP8fi1L

more cloud TV recording services tumble in wake of court victory for copyright monopolies - http://t.co/FEWm6Z7Y

Mike Quigley | Only 3500 NBN customers with active fibre services to date http://t.co/6eB525Ur via #auspol NBN very expensive failure

NBN users opt for highest speed plan http://t.co/8eUvvVvQ

http://t.co/ZWOl5p8F

http://t.co/JWINuozI

Remember, these are the high speeds that Mr Abbott believes you guys don't want.... http://t.co/Jtqnwb2M

Three tips for businesses to support connected customers http://t.co/to8fCl1N via @zite

Which Windows will make for a better tablet? http://t.co/wxr95itf via @zite

Cloud based TV recording services in Australia shutdown after negative ruling. http://t.co/9zlnSVJd

This story has been voted 12000 times in the last 24 hours!

2 days ago, Is Bill Gates a great leader?

This story has been voted 10 times in the last 24 hours!

3 days ago, CeBIT 2012 opens: photos

This story has been voted 15 times in the last 24 hours!

3 days ago, Lenovo ThinkPad 3G tablet (32GB)

Facebook Activity

Keep up with ZDNet Australia

ZDNet Events Calendar

ZDNet Events Calendar