House-on-the-Hill SupportDesk 2003.16b

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Publisher’s description

Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.

The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser.

Version 2003.13a features minor improvements and bug fixes.

CNET Networks is not responsible for the content of this Publisher's Description. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws. Any questions, complaints or claims related to any specific download should be directed to the relevant vendor.

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House-on-the-Hill SupportDesk 2003.16b