Telstra laughs as Optus goes bush

By Jeremy Roche, CNET.com.au
02 February 2007 04:07 PM
Tags: 3g, telstra, rural, optus, hsdpa, broadband, bush, telco
Jeremy Roche

commentary Optus' plans to extend its 3G network into rural areas to cover 96 percent of the Australian population were met arrogantly by Telstra on Wednesday.

"To compare this network to Telstra's is like comparing a single-engine propeller plane to a 747 jet," a Telstra spokesperson said, claiming that the telco's recently launched Next G network is bigger, faster, stronger...

No matter how much Telstra's spin doctors choose to downplay the move, the expansion by the number two telco Optus into the bush creates much-needed competition and will finally bring a choice of telecommunications companies to millions of rural residents and businesses.

With Telstra having a monopoly over many non-metropolitan areas, rural CNET.com.au readers often email us to vent their frustration at the poor network coverage and customer service they receive from the incumbent telco -- a mixture of mobile, landline, broadband service complaints.

Optus' 3G network expansion will start in 2008 and unfortunately isn't due for completion until 2010. Once ready, however, Optus will launch national 3G voice and data services with HSDPA-enhanced peak speeds of 3.6Mbps, with plans to increase it to 14.4Mbps, as the technology is made available.

Hearing Telstra's pompous mine-is-faster-than-yours retort to Optus plans irks me -- I'd rather reach the outback travelling in Optus' single-engine plane if it was a case of getting champagne on arrival, first-class seating and a lower price, compared to having no choice but being shunted resentfully like cattle onto Telstra's cramped and dilapidated 747 (which has a track record of crashing).

What do you think of Optus' plans to go bush -- a welcome move or will it be too little, too late? Leave your comments below.

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Talkback 45 comments

    Optus in the "bush" Anonymous -- 02/02/07

    About bloody time, is all I will say. Maybe when Optus comes to the country, then Telstra might start to provide a service comparable to that of our metropolitan cousins.
    Till that happens, Telstra's attitude is "Who cares? You have no where to go".

    Raw deal in the bush Anonymous -- 04/02/07 (in reply to #320074084)

    Can someone show me where Telstra has it's "bush only" plans listed? The deals you can get in the city are just as good and often better than from the other Telco's but with the bonuses of 100% Australian call centres and coverage in a whole different legue to the others.

    What gives people the idea that Telstra rips off the bush? They cop flack because they're often not as cheap as other providers because they use the city folk to subsidise the country folk.

    Maybe they should not have regional coverage like other telco's, or charge 10 times as much in the country seeing as it costs more than that to service regional Australia. Maybe they should make everyone outside capital cities use Satelite phones? Until they do so I believe they aren't ripping anyone off at all.

    OPtus & Telstra in the bush **** -- 07/02/07 (in reply to #320074084)

    That last comment is typical of what a lot of people in the bush say, especially in reference to "our metropolitan cousins" !

    I cannot understand why the people in the country seem to think that city dwellers, should forever subsidise their inevitable higher costs, associated with having good telecommunication connections out there. By choosing to live in the city, we pay through the nose for so many other of life's necessities that country people dont have to consider, and if they choose to live in the country that's their decision. So when it comes to having the best of everything, they should earn it, and pay for it like we have to !!! And by and large, we do not enjoy too many
    if any, extra favors from Telstra (Or Optus either !!!)

    OPtus & Telstra in the bush Stewart -- 14/02/07 (in reply to #320074319)

    mike nevin- typical out of touch comment by a city based undergraduate member of the chattering class, (or is it squealing class?) get out mike ...into the country, have a look and get a life........
    I live 4 k's from a town of 6000 people,no services no water ,no electricity, no council maintained road,no rubbish services.....yes, I pay rates! I supply my own services. Phone-is a 20 year old single copper line for my home. Cannot get digital phone reception ,cdma less than one bar reception),took telstra 3 years! to tell me I could not get broadband,get sick,get flown 350k's to nearest hospital the list goes on, any form of competion would be helpful...............I pay serious taxes

    Optus & Telstra in the bush **** -- 01/08/07 (in reply to #320074611)

    My goodness, listen to who's who's doing the squealing. You are the one that chooses to live where you do, and so I rest my case.

    And by the way, thanks for the description of who I am, as you sound like a real man of wisdom. It's no wonder you live where you do !

    And Optus? Anonymous -- 20/06/07 (in reply to #320074084)

    Optus' attitude at the moment is "We don't even care enough to try"

    Fair enough they are going to build something now.. but no carrier other than Telstra even ATTEMPTS to service the bush. Yet who do people whinge about the most?

    And no I don't work for Telstra

    Employ quality customer service Anonymous -- 03/02/07

    Who cares if Optus' network will compare to Telstra's, it's unnecessary duplication.

    Optus should be investing more money into quality customer service instead of expanding its Indian support base.

    Calling Optus and being transferred through the sub-contient is always disappointing.

    Optus 3G Anonymous -- 03/02/07 (in reply to #320074112)

    It's amazing some people think 5 companies each putting a DSLAMs into the same metro exchange is called competition and should be applauded but someone rolling out a second regional mobile service and it is called unnecessary duplication of infrastructure. I wonder if the the name of the above commentator is Sol?

    Great move by Optus, I hope they receive some government money like Telstra did with their now redundant CDMA network.

    Now all we need is AusAlliance to get some BC money and in a few years we will have some choice in rural Australia

    'Unnecessary' Duplication? Anonymous -- 04/02/07 (in reply to #320074112)

    So you're quite happy to continue being shafted by Telstra due to lack of competition? I hope you enjoy it, then, because I, and many others, are not.

    Employ quality customer service mark bastalec -- 28/11/07 (in reply to #320074112)

    you cant talk about optus like that when ever i call optus i speak to english people but telstra is somthing else it is impossible to talk to them me and my parents sit at the phone for at least 2/3 hours before we get seen to we always get put though to the indians

    Optus in the bush Anonymous -- 03/02/07

    too little too late. Optus used to be the front runner in innovation and technology but since the Singtel takeover, it sits on its hands and does nothing until it knows its in safe waters. Telstra now has a 3 year head start for many areas of Australia.

    Bob Mansfield should be asked to return!

    Optus 3G Bushwackers Anonymous -- 03/02/07

    Yawn. What a crock, this is a tub thump, like what was holding them back before this? Like when Optus first came to Oz with great fanfare they were gunna do this, gunna do that, and gunna take at least 50% of the Oz market. yada yada yada. Still waiting for the Australia wide, government assisted, cable internet roll out to happen. The stuff they did roll out is all but a white elephant for internet use and should revert back to pay telly only, which was another fine gunna from Optus. The WORSE thing the government ever did was give all the gunnas access to Telstras cable so they didn't have to provide REAL competition to Telstra. PLEASE do not give these failures anymore of my tax money for this new gunna, it will only end up in Sing-im-poor or another India call centre.

    Telstra Cable Anonymous -- 04/02/07 (in reply to #320074125)

    Please list all the competitors that have access to Telstra's Cable. Hint: there are none.

    Another hint: do your research before posting twaddle on a public website.

    Support Australia Campaign. Anonymous -- 05/02/07 (in reply to #320074125)

    If Senator Coonan dares to give my hard earned taxpaying dollars to a foreign owned company thereby helping some foreign billionaire at Australia's expense I will never vote for the Howard Government again.

    "foreign" involvement Anonymous -- 05/02/07 (in reply to #320074196)

    I presume your xenophobia about foreign interference in Australian telecommunications extends to very loud Yankee bullshit, or is that contrary to your corporate policy?

    Advance Australia. Anonymous -- 06/02/07 (in reply to #320074222)

    My only interest is a desire to protect the jobs of the 50,000 Australians employeed by Telstra. I would also expect my Government to support Telstra as opposed to foreign owned companies.

    First They Ignore You, Then They Laugh at You, . . . Anonymous -- 03/02/07

    In the words of Gandhi:
    First they ignore you, then they laugh at you, then they fight you, then you win.

    I'm not an Optus customer, but I applaud the actions of anyone who is prepared to take on the risky business of providing some sort of competition to Telstra.

    Telstra seemed to have bypassed the 'ignore' stage and jumped straight into the laughing. Let's see how long it is before the fighting starts.

    First They Ignore You, Then They Laugh at You Anonymous -- 04/02/07 (in reply to #320074130)

    I agree!

    Once Optus has established its services in the bush I bet they won't be laughing... maybe crying?

    welcome, or too little too late? ...or both? Greg Alexander -- 04/02/07

    Yes, in some areas this is unnecessary duplication of infrastructure - but the government has decided that no area will have a government-owned Telco.... so that leaves the Telstra network and its competitors.

    It's great to see someone else upgrading country infrastructure. We need it to be profitable or competition will die. Optus are investing a lot, and some analysts are saying it can't be made back (though anyone can call themselves an "analyst" these days)

    To be profitable
    - does the $800 million include running their own fibre to rural areas? If so, this may be a play for putting in their own ADSL in those areas.
    - I hope Three &/or Vodafone works with them in some capacity

    Maybe we won't see the same 3G as in the cities... we might see 900MHz 3GSM, we might see far faster broadband than NextG, etc.

    welcome, or too little too late? ...or both? Greg Alexander -- 04/02/07

    Yes, in some areas this is unnecessary duplication of infrastructure - but the government has decided that no area will have a government-owned Telco.... so that leaves the Telstra network and its competitors.

    It's great to see someone else upgrading country infrastructure. We need it to be profitable or competition will die. Optus are investing a lot, and some analysts are saying it can't be made back (though anyone can call themselves an "analyst" these days)

    To be profitable
    - does the $800 million include running their own fibre to rural areas? If so, this may be a play for putting in their own ADSL in those areas.
    - I hope Three &/or Vodafone works with them in some capacity

    Maybe we won't see the same 3G as in the cities... we might see 900MHz 3GSM, we might see far faster broadband than NextG, etc.

    Optus coverage can't match Telstra's Brendan H -- 04/02/07

    i can't see the optus network having anywhere near the coverage of telstra's nextG network, especially if Optus use the 2100MHz frequency band, which has a much reduced coverage than the NextG 850MHz band. And if Optus use their 900MHz band for 3G, it would reduce the capacity of the existing 900MHz GSM network it has. I think Optus will bring competition but most people in the bush would choose Telstra once they realise what crap coverage the Optus network would have.

    You need to be sacked as a reporter Anonymous -- 05/02/07

    If you going to do a report you need to be unbias towards any company and do not show your bias towards one company.

    If you dont like one particular company then dont do a report, this report has been sent to the media watch dog for bias in a media report and starting anti- company threads

    Member of the media press against bias reporters

    Dude... Anonymous -- 05/02/07 (in reply to #320074193)

    See how it says "commentary" right before the article starts?

    Dictionary definition:

    com·men·tar·y (k%u014Fm'%u0259n-t%u0115r'%u0113)

    A series of explanations or interpretations.

    An expository treatise or series of annotations; an exegesis. Often used in the plural.

    Bottom line: COMMENTARY IS NOT NEWS. Opinions can be espoused. Move on.

    The cream always rises. Sydney Lawrence -- 05/02/07 (in reply to #320074193)

    Yes, I to was a little surprised at the obvious bias towards the end of the article. Probably the tall popy syndrome and the Australian trait to always support the underdog. I believe Telstra to be on the ascendency in service and quality of equipment and will prove it's superiorty with the event of additional competition which is a good thing. My wife and I were holidaying in Hawaii recently and watched the Foxtel news on our Next G mobiles on many occasions. Match that Optus.

    People cant stand bias Bill -- 06/02/07 (in reply to #320074198)

    I nearly spit my coffee out reading this report, even though i dont work for either company and i work for a rival company i expected a equal comparison but no this bias reporter with his anti telstra comments realy needs to learn in fair reporting.

    I agree with the first comments if you going to do a report make sure you are non bias and pros and coms of both companies otherwise you look like a fool

    Amateurism. Anonymous -- 06/02/07 (in reply to #320074248)

    Yes, this story did lack professionalism.

    Ignorance isn't bliss Gon -- 07/02/07 (in reply to #320074249)

    Like the second Anonymous who posted under the subject of of Dude ... said, "COMMENTARY !!! A series of explanations or interpretations." !!!! are you people blind or just ignorant ???? 'Cause if you have problems understanding that I suggest you rethink your life !!!

    Hypocrite Anonymous -- 07/02/07 (in reply to #320074198)

    You criticise the reporter for bias, then go on to heap praise on Telstra without mentioning you are a Telstra shareholder (you have revealed this in a previous thread some time ago).

    That aside, it is not being reported as news, it is commentary!!!

    Optus in the bush - You need to be sacked Anonymous -- 19/02/07 (in reply to #320074193)

    If you really are a member of the "media" then I suggest you work on improving your grammar and sentence construction.

    I wonder if they can better $15,000/GB? Anonymous -- 05/02/07

    Most peope do not know that Telstra charges $15,000/GB for internet access. There is also the ridiculous situation where cost depends on the device you use: if it is also a phone, $15K/GB, if it doesn't, $60, if it has a mains connection, $50. I wonder where the Ombudsman is?
    (By the way, it is not an easy thing to find out how much they charge. This feels like a cafe charging $thousands for a cup of coffee, and, when people complain.say "You should have asked for a price list"!

    Thats the pay as you go rate Anonymous -- 20/06/07 (in reply to #320074200)

    $59 a month gets you 200MB. Yes thats on a phone.

    Most people do not know that.

    Pay as you go is more expensive big surprise (stupidly expensive, yes) but if you want to use the data features of your phone, there is options out there.

    2010 : Too Late Aman Dayal -- 05/02/07

    Launch of 3G after 3 years, and after that HSDPA

    Telstra has already launched is HSDPA this year and going for HSPA (further enhancement by end of this year).

    And with evolving 3G and coming 4G technology.

    2010 will be tooooo late for Optus to just be on a 5 year old technology, when Telstra would have taken a further step

    who want's to be a millionaire Anonymous -- 05/02/07

    Hanging off Telstra's new HSDPA network is this white elephant called Telstra Service Delivery Platform. Forecast at $100+ million this little website is showing signs of being mismanaged and turned into a gravy train for all those on board - and they have not much to show for it all.

    I certainly wouldn't want to pay for that.

    The 747 vs the Single-Prop Plane Anonymous -- 05/02/07

    Hmmm, the 747 which has a 10 passenger limit? (ie brand new next G phone which can be used with 50 meters of a Tel$tra tower and not get service, can be on and have full service but not receive phone calls for period of up to 2 hours)

    I'll take the single-prop and decent service over Tel$tra's pompous, arrogant and underwhelming service. And Tel$tra can keep their execs too, they're just as bad as the service.

    Winners are grinners. Anonymous -- 05/02/07 (in reply to #320074217)

    Jealously really is a curse, hey.

    Denial is a horrible thing Anonymous -- 07/02/07 (in reply to #320074218)

    I hear the Telstra 747 generates a lot of hot air by flapping its wings.

    Unfortunately, tel$tra has the edge EricDog -- 22/02/07

    In the race to provide "next CDMA" (yeah, you call it next G, but its really next CDMA), tel$tra does have the edge. This was brought about by the clever way that they (tel$tra) got the 800MHz upper and lower band spectrum licences back in 1999. They stuck the initial CDMA service in those bands and have now put the "next CDMA" system in the same bands, with a view to shut down the original CDMA system..

    This leaves not much available space in the 800MHz frequency band, forcing others such as singtus, optus, whatever to have to use higher frequencies. The problem with higher frequencies is that they dont travel as well as 800MHz, which will mean that any other carriers will have to put in more BTS's (base transmitter stations) on higher frequencies (like 1900MHz) to achieve the same coverage as 800MHz...

    This will be an ineresting one... Are the other carriers going to go with 3G or "next CDMA" ??

    Telstra?? Anonymous -- 23/02/07

    Telstra lie to my grandparents and a lot of elderly people to pressure them into contracts, they continue to charge them for invalid contracts and bully them when they can. They have no loyalty, they have developed such hatred in the community due to their arrogant and ignorant attitude. I hope the people that have steered my Favorite public icon into such disgrace are bought to justice and either enslaved or hung for treating fellow australians in such a treachorous manner! (And its not Bias, when it is fact! If you dont want people to talk of you so, dont act so!

    Telstra laughs as Optus goes bush Anonymous -- 23/02/07

    I travel to the remotest parts of the NT which are most probably the remotest in Australia.
    Where ever I go there are directional Telstra towers that have been erected over the past 40 years, or so, for various applications of communications for people in the bush.
    If the Communication watchdog would get their foot off Teltra's neck we could have, Australia wide, the best phone, video, data and other services in the world as Telstra has some more than interesting plans on how to deliver services.
    The reason Telstra is laughing at Optus is the NextG services that are about to come on line with the closure of CDMA are awesome in coverage and ingenious.
    It is a shame Government regulators are more than a problem to Telstra but I suppose that is why they are Government employed as they would not get a job in the real world!
    Did you know Telstra is not allowed to advertise their excellent Satellite Broadband Service, for Broadband Connect, but all others are on TV and Newspaper Advertisements?

    Will it work? Richard Peck -- 28/02/07

    Maybe telstra will cut the losses and pull out... After all if they don't have to be there why would they, its the price for living in the country cheaper homes and worse telecoms...

    Very funny David H. -- 20/01/08 (in reply to #320075436)

    People in the country have every right to have the same services as people in the city. We pay the same tax and live in the same country. Most of us pay pretty high rates to for very few services.

    Next time your in the supermarket. Ask your self where did this food come from? If no one was out in the country producing it i think you would be very hungry.... (yes we could import it all but it would destroy the economy)

    Think

    Got the hiccups Anonymous -- 05/03/07

    The resounding cries by subscribers for bringing back the old CDMA phones is not something to laugh about.

    Same prople who wanted analogue to stay Keith Styles -- 23/01/08 (in reply to #320075742)

    And they are the same ones who said CDMA was no good and to keep the old network going over a decade ago

    optus move to the bush GOOD! Adrian Beaton -- 23/01/08

    It will be good when optus moves to rural areas I live in Morwell In Latrobe Valley, And Telstras 3g network is way to expensive $115 FOR 3G a month. Optus will charge $45 for 5G and give a usb modem wich telstra charges u $300 for. it will be great to have a cheaper option. I hope they come to my town first.

    Who will pay for the infrastructure Keith Styles -- 23/01/08 (in reply to #320094150)

    Optus won't and there is no liberal government to hand out a billion dollars for a duplicated network

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