Don't Fall for IT by Munir Kotadia

The world of tech is full of broken promises, marketing spin and schizophrenic behaviour. Munir Kotadia, editor of ZDNet Australia, attempts to bypass the drivel and tell IT like it is.

EDS parachutes to safety as your systems crash

Posted by Munir Kotadia @ 15:08 17 comments

Sometimes companies create advertising campaigns that look and sound fantastic but on closer inspection are a real embarrassment -- and tech companies are often the worst offenders.

While stumbling through some videos, I came across this advert by EDS. It is really very good in so many ways -- but bad in so many more.

It's about EDS figuratively building an aeroplane while it's still in the air. It shows a jumbo jet high in the sky, with tool-wielding engineers strapped onto its fuselage riveting metal plates together while hanging on for dear life.

Inside the airplane, which has more holes in its body than a piercing fanatic, stewardesses are unsuccessfully attempting to serve refreshments and snacks to passengers, who -- because of the high winds bucketing through the plane's holey fuselage -- are sitting uncomfortably, repeatedly hit in the face with the errant food.

The advert finishes with a message: "In a sense, this is what we do. We build your digital business. Even while you're up and running."

I can see what EDS is trying convey but as a CIO, would you really want your business run this way -- with employees being smacked in the face with hot beverages and runaway napkins while they are trying to work? Would you want your staff to be inches away from death every time they go to the photocopier?

However, what really concerned me (and made me laugh) was that at the end of the commercial, EDS employees left the airplane by parachute -- and they were the only people armed with such a luxury.

What about the poor passengers, flying in a half built plane with no means of escape?

Does that mean if something were to go wrong with the airplane (oops, I mean digital business) -- would EDS be there in an emergency to fix up the problems and help the company stay afloat (I mean in the air)? Does EDS have support planes (which we would hope are not half built) to rescue the passengers?

If I didn't know better, I would think that in an emergency, EDS would safely slip away while its customers crash and burn.

Anyone want to tell me different?

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Talkback 17 comments

    Woah... I can't believe you get paid to do this Ben -- 20/02/08

    I'll tell you what happened. You read way too much into this ad.
    It's an ad. It's packed to the brim with bull-poop. That's what ads are, that's what they do.
    Sweet Jiminy Cricket, Microsoft's buying Yahoo, Blu-Ray just won the format war, DoubleTwist just ended DRM in music (perhaps)...
    But no, write an article about your overly literal interpretation of an ad.
    Wow. True professional.

    So true... Anonymous -- 21/02/08 (in reply to #320095918)

    Well Munir finally gave up the security blog that he was incapable of sticking to and came up with this vague blog concept.

    Seems suitable as he is an industry lightweight who can add no real value to Business Technology issues.

    Hmmm... Bessie Thonhill -- 21/02/08

    It's also about EDS charging their customer a lot of money so that can make expensive crap ads that only appeal to EDS senior management.

    Can the big IT consulting companies make any ads without sounding like they are kissing their own behinds?

    Munir Anonymous -- 21/02/08

    Munir, You have been spending too (way too) much time on TV comercials. Keep in mind that the EDS'ers that left the plane completed their responsibilities! Also, EDS does have what you call rescue planes; EDS is ready to pick up the problems left by indifferent requirements, for a price, to ensure the flight ends as it should.

    Munir, when you ask EDS to perform EDS will perform until you tell them to stop. Why are you picking on a TV commecial that is over 5-years old?

    EDS employee Anonymous -- 21/02/08 (in reply to #320095955)

    Go on, admit it.

    you are Robb Rasmussen!

    Munir Anonymous -- 21/02/08

    You watched waaay to much TV when you were a kid Munir. You honestly have no other intelligent articles to write???

    ..... and Dumbledore is gay. Obelisc Moonprattle -- 22/02/08

    Interpreting an advertisement that literally is like getting wrapped up in a debate as to whether Dumbledore as a gay should have the right to marry Harry Potter if he wants. Dumbledore is a ficticious character. So is the ad.... pure fiction.

    True by experience? Anonymous -- 23/02/08

    Just as the commercial is ficticuous so is the analguous write up. However, looking at EDS history, the write up here seems a pretty accurate interpretation. And this is coming from the inside...

    Old EDS ad Anonymous -- 23/02/08

    EDS insider, I don't know where you are, but in a company of 139,000+ employees, you're bound to have your own slant.

    Two things the blog author missed is 1) the passengers on the plane weren't affected at all by the work being done. Slapstick gags aside, no one was bothered by the orange juice or the napkin. The little boy in the window was smiling. That's part of the point. And 2) like another poster said, the employees parachuted off after the plane was clearly finished.

    Excellent call...Munir!!! Anonymous -- 29/02/08

    It takes balls to call a spade a S-P-A-D-E, especially when it concerns a big player like EDS! Made me wonder too...
    Cheers mate!

    Ditto! Dude -- 29/02/08 (in reply to #320096462)

    I with you all the way!

    On the other side... Anonymous -- 05/03/08

    I like to think of the ad from the other direction. Instead of thinking about how bad it is that EDS "builds the plane in the air", let's think about how the typical client _insists_ that we build the plane in the air. I think that's the real intent of the ad. In fact, they had a trio of ads that year, another being the cat herders. I think if you really want to read too much into them, then I'd see them as not very flattering comments about the average IT customer.

    Now...really! Chubs -- 06/03/08

    Just wondering why they don't show that commerical anymore...

    EDS Commercial Anonymous -- 19/03/08

    Granted this was a departure from the usual EDS ad but do you really read all that into it? You sound like someone with an axe to grind. Do you have EDS stock prior to 2002? Am I comparing you and your shiney dome to Ben Kingsly in some outlandish manner? Its a commercial not a good one but give EDS an e for effort. Have a coke and a smile.

    EDS Anonymous -- 10/09/08

    All companies exist to make as large a profit as they legally can (well at least not get caught). They do this by paying the workers as little as needs be to keep them. They do as much work as is required to get the invoices paid, with as little quality (which costs) as possible. What EDS does well is manage the image, through sound bites and a few token events, create the impression that they actually care about quality, employees and customers. When the employees find out, morale suffers, the customers cant get out of contracts etc. But that is business. Senior management pay lip service to employees being number one assets, customer care etc. The bottom line is money. That pays the big bonuses, salaries, stock options and expenses.
    It is dog eat dog, and when the employees find that out, well they dont like hypocrites.
    This ad is a case of managing the image.

    Companies that exist simply to make a profit have lost the plot. Anonymous -- 24/09/08 (in reply to #320111618)

    Too many people think that the number one purpose of a company is to make a profit. That is the SECOND purpose. The first purpose is to serve humanity for humanity's good. Too many companies have lost the plot, and the results? Devastated environment, people out of jobs, screwed shareholders, and so on.

    Read "Built to Last" about companies like Johnson and Johnson that realised their primary puspose was to make medical goods that helped people. And the list goes on.

    Read "The End of Charity". Markets can be harnessed to serve our community, but if left to the people who just think of dollars and themselves, we end up with exploitation of each other and our environment.

    NEVER be so blind to think that the primary purpose of a company is to make a profit. That's an utter lie that we have believed for far too long.

    Lost Plot Anonymous -- 11/11/08 (in reply to #320112615)

    Does anyone really believe that EDS has a mission to save humanity. Try saying that when you set objectives. It is not in the Mission Statement or any EDS Business Plan or Objectives that I have ever seen. In fact, you could miss all ultruistic targets, if there were any, but hit the numbers and you would do well. Miss the numbers, well, "forget it." Only numbers drive EDS. Nothing else.

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Munir Kotadia

Munir Kotadia

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