Don't Fall for IT by Munir Kotadia

The world of tech is full of broken promises, marketing spin and schizophrenic behaviour. Munir Kotadia, editor of ZDNet Australia, attempts to bypass the drivel and tell IT like it is.

Do you love or hate Microsoft's Seinfeld ads?

Posted by Munir Kotadia @ 17:37 34 comments

Microsoft has released its second commercial starring Bill Gates and Jerry Seinfeld. Have you seen it yet?

If this advert — or the previous one — was designed to make me buy Windows Vista it has failed miserably.

What is has done is reinforce the fact that Bill Gates, Microsoft and Jerry Seinfeld are all well past their peak.

In this second advert, Bill asks Jerry, "Why are we doing this again?" and Jerry replies, "Why ... you and I are a little out of it ... You are living in some moon-house hovering over Seattle like some mothership, and I've got so many cars I am stuck in my own traffic. We need to connect with some real people."

Software companies do not need to "connect" with people. They should be making software. Period.

If Microsoft was a good software development company, it would simply supply the world with better, cheaper software. Unfortunately, Microsoft is now a marketing company that does software on the side.

Instead of spending $300 million on these adverts and more than $500 million trying to market Windows Vista, Microsoft should have spent that cash creating a brand new operating system from scratch, which in order to run properly, would not require hardware that has yet to be invented.

Vista's marketing dollars could have been spent helping companies migrate their legacy Windows 98, Windows 2000 and Windows XP applications to a new, reliable, secure and stable platform.

Instead, we have two out-of-touch personalities making fools of themselves to billions of relatively poor people in the hope that those people hand over yet more of their hard earned cash.


Alternative view by Alex Serpo, reviews editor at ZDNet.com.au.

Let's not pretend. Bill Gates isn't like everyone else. This is a man who wrote his own operating system in his early twenties. Bill Gates makes Stephen Hawking look like a man with hobbies.

So when Microsoft's most iconic man decided to make television commercials with one of America's original comedians, everyone cried foul when they didn't get more beer ad-style humour. But just because the ad doesn't contain a swimming tongue or a tea party, that doesn't mean it's not funny.

You just have to understand that a man who finds Turing Machines fascinating probably has a strange sense of humour. Bill's humour is subtly ironic. This is the man whose company gives away free Blue Screen of Death screensavers, and makes jokes about the fact that Bill is really still the kid in school nobody wants to be friends with.

So when Jerry Seinfeld finds Bill in a discount shoe store, this is Bill playing on his own stereotypes. He wants you to see him as a penny pinching geek, and wants you to laugh at him for it. You should. It's painfully ironic and subtly funny.

It's popular to bash on Microsoft and Bill knows it. He was once the world's richest man and there is no disputing his genius. He brutally crushed competition to dominate the software market. Now he's inviting you to laugh at his weaknesses. Empathise with him a little. You should, it'll make you feel better.

Who do you agree with, Munir or Alex? How do you like the advert? How do you think it compares to Apple's advertising campaign? Have your say in Talkback below.

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Talkback 34 comments

    I liked them Anonymous -- 12/09/08

    I think the ads are quirky and interesting - certainly enough to make me want to watch them a couple of times over to analyse the bits I missed. I have no difficulty in finding a place to re-watch them either, it seems everyone on the Internet wants to have their say about the ads. In doing that, I think they've made their point. People are talking about Microsoft again, and not just about how bad Vista is, but something else... anything else.

    Alex - try checking your facts before contributing to articles Wayne Horkan -- 12/09/08

    Your piece is full of holes, and frankly reflects a very poor level of journalism, especially as your subject matter is the IT industry, and IT industry history.

    Bill Gates never wrote an operating system in his twenties, nor in his life. He's a significant and major figure in our industry, but you certainly don't need to add false achievements and accolades to his legacy.

    QDos, which went onto become MS-Dos was written by Tim Paterson, after being purchased by Paul Allen, Bill Gates partner, and joint founder of Microsoft.

    Bill wrote a BASIC compiler and interpreter along with Paul, and as I recall one of his major achievement's was writing InterSvr / InterLnk, although this may too be apocrypha.

    As to the Seinfeld adverts, I don't like Seinfeld, so no big shakes to me. They can waste their money in a vain attempt to stop the coming dominance of Open Source operating systems and I'm sure it'll help sell a few copies of Windows and Office for the short term at least.

    Frankly the best advert for PCs was the Apple sponsored Mitchell and Web adverts, because although Mitchell was plainly representing the PC, his character in Peep Show, upon which the advert appeared to be based, was the more likable. Talk about Apple shooting themselves in the foot.

    Wayne

    http://blogs.sun.com/eclectic/

    P.S.

    If you need any help with IT industry history in the future give me a shout, but for God's sake please don't produce drivel like this again.

    MS stopping open source? Anonymous -- 16/09/08 (in reply to #320111838)

    Just to double check, but dont Microsoft put an impressive amount of money into funding open source.

    They even invite open source developers to MS head offices on a regular basis.

    (PS I personally use Linux)

    CANNIBAL Anonymous -- 29/09/08 (in reply to #320112016)

    Yeah, just like cannibals invites well....suited people, and celebrate them :)
    You man need to read a little bit more about the so called funding, Start with OOXML, read the history, if you dont wanna to repeat it.

    No, M$ lives in fear of Open Source Graeme Harrison (prof at-symbol post.harvard.edu) -- 28/10/08 (in reply to #320112016)

    For details of how M$ has sought to kill the use of standards in computing, and in particular slow the adoption of Open Source, see:
    http://en.wikipedia.org/wiki/Halloween_Documents
    as that uses documents leaked from M$ (but acknowledged as real by M$) to set out the "embrace, extend, extinguish" approach M$ has successfully used to kill the adoption of meaningful standards.

    Yep, Bill's sold OSs but never written one Graeme Harrison (prof at-symbol post.harvard.edu) -- 28/10/08 (in reply to #320111838)

    I agree with Wayne that the early history of M$ is that Bill became pivotal when he talked IBM into using MSDOS rather than the more acclaimed/popular CP/M OS for the IBM PC1... but Bill never wrote any Operating System.

    Microsoft will be gone within the decade Anonymous -- 12/09/08

    I think Alex Serpo is quite ignorant about business if he thinks that an quite abstract advertising campaign that is costing heaps can be justified because the star of the add finds it funny. How is showing the Chairman of a company as quirky going to sell products? Who remembers those expensive ANSETT adverts with the tagline "absolutely"? Millions spent to invigorate interest in the ANSETT brand amounted to nothing.

    "He brutally crushed competition to dominate the software market. Now he's inviting you to laugh at his weaknesses. Empathise with him a little. You should, it'll make you feel better."
    Wow, you prove my point. The ad is an attempt to attract pity. Well consumers and business don't buy expensive IT products because we pity a $42billion corporation, we buy products that work and add value to our own business.

    We are witnessing the final years of Microsoft. Power only lasts 10 years.

    quite interesting Anonymous -- 13/09/08

    No matter how you look at it, that ads are getting people talking. And for (at least the second ad) an ad that deals with connecting with people I'd say it was highly successful otherwise we wouldnt be here discussing it.

    As far as I'm concerned, I like the ad's because they are not PC ads, they arent MAC ad's, they arent technology ads. Because ultimately technology is about people. And presenting these people on a voyage of discovery outside a sterile office environment is a good way of taking the PC out of the PC.

    Better than the Mac Ads Anonymous -- 13/09/08

    At least they are not making false claims like the "im a mac, im a PC" ads. I actually found the 2nd ad pretty funny. I think their aim is to let people know MS isnt forgetting about home users.

    Not forgetting?... Jacques Cuse -- 14/09/08 (in reply to #320111890)

    M$ forgot about any users at all since M$-DOS 1.25 when they started cheating on us doing funny things with version numbers and taking money for 'new' versions that in fact should have been free bug fixes.

    M$-DO$ V.4 was a landmark, M$'s first time trying out the buyers capabilities as free bug testers of a bug-ridden disaster, later so elegantly repeated with the distribution of a 'free' preview of Win'98.

    With M$-DOS Bill did not design nor write any new operating system, he adapted an existing OS that he managed to acquire for quite a modest sum.

    M$ did a great job successfully marketing many lousy products, killing promising products (even some of their own acquisitions) and whenever possible any (might be) competitors. They eventually caused innumerable and irreparable technical and financial grieve to the world of computing. Our world.

    Dear Bill, no charity of yours will ever be important enough to repair or make up for the damage you caused.

    Windows NT Anonymous -- 29/09/08 (in reply to #320111900)

    Please, read the history. I also hate M$, but, Windows NT was created in MS. It is true that the development team was bought, and MS had to pay some compensation, nevertheless it is their original product. Period. And frankly, do you expect Bush to go fight in Iraq, just because he is the president? (let me dream about it ;))

    Couldnt have said it better Anonymous -- 14/09/08

    Munir, I couldn't agree more. It is also a clear message to us of how far from its customers Microsoft have actually got. It is also clear that this is Bill's little project, but he should really stick to his marketing company :-)

    What now!? Anonymous -- 15/09/08

    These adverts leave me a little like a Windows user - baffled and disappointed. For once I'd like to see Microsoft focus on producing a REALLY useful, resilient, foolproof operating system instead of spending all their efforts on legal action and advertising spin. With a truly awesome OS they wouldn't need much more than programmers.

    Oh and Bill Gates wrote his own OS...LOL...CPM anyone!?

    Alex Serpo Anonymous -- 15/09/08

    ..looks like he's about 21, which would explain his astounding naiviety.

    Gates didn't write anything, he bought it off the guy down the road and rebranded it. To even begin to compare Gates with Hawkings is an insult.

    Gates came from money, his mother pulled strings with IBM back in the day, he always had a fat trust fund to fall back on.

    He's smart in the way Al Capone was smart. If it wasn't for Gates we'd probably be 10 years ahead of where we are now. Microsoft does not innovate, they just embrace, extend, extinguish.

    Munir is right on the money with this one.

    And ZDNet, how about employing some grownups? Let little fellas like Alex get some real life experience before they start spouting off.

    I liked them too Karl Geppert -- 15/09/08

    The ads are quirky and are working at exactly what they are intended, which is to get people talking and generating some hipness for the MS brand. Apple switch ads were never talked about for their features they - they were always talked about online for their characters and what they got up to bashing the stereotype. This is the, like Mr Seinfeld's original tv show, a way of getting people talking about something that has absolutely no content. It's brand-awareness, in a completely new way for this brand. It isn't selling on the feature set which is for the tech-savvy market that know what the features are, or to bore/be ignored by the rest. It's selling the emotion to make people feel good about the company and then they'll overlook the bad stuff. The tactic works too - just look at the way banks advertise - it's the same. The ABC's Gruen transfer had some good analysis of this style of advertising.

    What the hell was that? Anonymous -- 15/09/08

    Seinfeld was never funny, he relied on his co-stars, now I didn't catch much from Gates but grandma got a slight smirk wanting her seat!

    That is going to sell? ROLFALMAO

    Ok that's it! on with the (expensive) and crud show but I can wait thank you!

    Firmly undecided Tim Mansour -- 15/09/08

    I had difficulty with the first ad but found the second one more interesting and engaging. So I'm waiting to see where they go. Personally, I don't think Gates and Seinfeld where a great choice for this campaign, but we'll see.
    As for Alex Serpo's comments, he couldn't be more ridiculous if he tried. Gates is a businessman. To suggest he has the scientific mind of a Hawking or a Turing is nuts. I mean, L. Ron Hubbard made more reliable predictions, and your average Silicon Valley computer science graduate is a better programmer.

    Many a mickle makes a muckle Andrew -- 15/09/08

    Alex, I have a spare brain cell here, just for you. I know it's not much, but it will double your IQ.

    I have a spare brain cell here Anonymous -- 16/09/08 (in reply to #320111976)

    I don't think you do.

    It's business stupid Adam -- 16/09/08

    I love the fact that many of the comments here bemoan the fact that Microsoft has been successful because of clever marketing and that there have been better products...

    This is business people not some research project. If you can't effectively market it how will people know to buy it?

    There have been many 'better' products that have fallen by the wayside... Betamax etc.

    If people don't connect with it and feel they need to own it then it won't be successful. Plain and simple. It doesn't matter if a bunch of geeks tell them it is better. If it's not marketable it's Betamax i'm afraid

    Both views flawed xBeanie -- 16/09/08

    I agree that Alexs' comments are a little under-researched, but Munir's assertion that Microsoft should spend all their money on development rather than marketing is extremely naive. Countless studies have shown that the "build a better mousetrap" theory just isnt valid.

    Perhaps a rewrite is called for but that would be an expense on top of the usual marketing expense. In fact, even more marketing dollars would probably be needed to try and convince joe public that they are actually getting value from the higher cost of the OS even though from their point of view they may see little difference.

    Would you be prepared to shell out $500+ for the next OS??

    Real life Anonymous -- 17/09/08 (in reply to #320112064)

    Real life shows that if you build a great product, people will buy it. People a lot are more tech savvy than back in the 90's, marketing a poor product wont help in this day and age.

    You have no idea Anonymous -- 18/10/08 (in reply to #320112102)

    build a great product, people will buy it???

    You have absolutely no idea about business do you?

    Yawn Anonymous -- 16/09/08

    The ads are ordinary and will go nowhere towards countering the Apple ads' negative impact to MS.

    Bottom line Vista usability and reliability still sux, I run it on one of my home PCs because it has one very nice functionality that I'm not willing to pay Apple the silly money they want for their equivalent (MCE for the home theatre PC fwiw).

    Bouquets (sp?) to MS for the System snapshot/restore feature - works a dream, which is good thing because it still hangs once a week or so (despite patching it with the latest drivers on a continuous basis in the hope that whatever it is that causes it hang irretrievably will be fixed). And every time it hangs and has to be powered down it won't just reboot, you have to go into safe mode and restore back to a recent system snapshot. If XP MCE would work properly I'd not be running Vista at all.

    Fix the product, don't blame the consumer for not liking it.

    Alex is a dilbert Anonymous -- 17/09/08

    First opinion rings true to my ears, second opinion by one Alex Serpo must
    be commented on, more than likely it's fabricated to draw comments, so
    here's mine;

    "Let's not pretend. Bill Gates isn't like everyone else. This is a man
    who wrote his own operating system in his early twenties."

    rubbbish, he bought one, QDOS, made it worse and marketed it.

    "Bill Gates makes Stephen Hawking look like a man with hobbies."

    absolute nonsense.

    "So when Microsoft's most iconic man decided to make television commercials
    with one of America's original comedians,"

    Jerry Seinfeld is an original comedian?, Alex needs to look a little further
    back than the 1980s.

    "everyone cried foul when they didn't get more beer ad-style humour. But
    just because the ad doesn't contain a swimming tongue or a tea party,
    that doesn't mean it's not funny."

    Who cares if it's funny, as opinion #1 rightly states the role of a software
    house is to create great software.

    "You just have to understand that a man who finds Turing Machines fascinating
    probably has a strange sense of humour. Bill's humour is subtly ironic."

    Bill's humour is lame, he should stay away from cameras and Alex should read
    up about irony.

    "This is the man whose company gives away free Blue Screen of Death
    screensavers, and makes jokes about the fact that Bill is really still the
    kid in school nobody wants to be friends with."

    Well of course he can joke now, he's filthy rich as a result of marketing
    several variants of an almost-good-enough OS for years, "Hey suckers you
    fell for it, you actually paid for Windows 3.11 aka the blue screen of
    death, so now you can have a free blue screen". Nice guy that Bill Gates.

    "So when Jerry Seinfeld finds Bill in a discount shoe store, this is Bill
    playing on his own stereotypes. He wants you to see him as a penny pinching
    geek, and wants you to laugh at him for it. You should. It's painfully ironic
    and subtly funny."

    Put more accurately, it's a crock of sh*t. Why is this ironic? Irony is
    saying it's a great day when it's p*ssing down rain or the untimely arrival
    of an otherwise pleasant event. Bill in a discount shoe store is
    just ... Bill in a discount shoe store being a d*ckhead in front of a camera.

    "It's popular to bash on Microsoft and Bill knows it. He was once the world's
    richest man and there is no disputing his genius. He brutally crushed
    competition to dominate the software market. Now he's inviting you to laugh
    at his weaknesses. Empathise with him a little. You should, it'll make you
    feel better."

    Oh Alex, if you do really exist, you are a waste of space, please go away
    and drink some weed killer.

    Irony FAIL! not alanis morissette -- 10/07/09 (in reply to #320112122)

    "Irony is saying it's a great day when it's p*ssing down rain."

    WRONG!

    If you were a weather forecaster and your day was ruined because it was p*ssing with rain even though you predicted sun, that would be ironic.

    Ads? Yeah, whatever... Anonymous -- 18/09/08

    Been using Vista for just over a year now. Not a single crash, freeze or hang... When I use XP on my work computer I hanker after Vista. Great OS...

    As for Gates vs. Hawking? While I have the utmost respect for Hawking it's beyond any shadow of doubt that Gates has had a MUCH bigger impact on how how we live our lives. For the better. If Macs were so good why do they have less than 5% market share? Are we really that gullible as to buy Windows because of marketing? Of course not! And in any case a lot of folk seem to think the Mac vs. PC ads were funny, clever etc. And what about the original Super Bowl Apple ad from 1984? A stroke of genius by all accounts, but Apple still managed to linger in the shadows.

    Some dickhead commented on Gates Foundation 'not making up for the damage caused'. Mate, go and have word with yourself...

    zzzzzzzzzz Anonymous -- 22/09/08

    A 90's comedian marketing a 90's OS.

    nice Anonymous -- 29/09/08

    I have to admit, i hate Bill Gates, and Windows, and etc. but the ads is very good :) Common people, be realistic, you dont have to hate everything, in order to make the right choice (in other words, linux).Just dont demonize Bill Gates, let him be....

    Nonsensical to a fault Anonymous -- 20/10/08

    I have to admit, I've been waiting to see what Microsoft would do to counter the Get a Mac ads, and three years later... this. Ugh. Could these commercials be any stupider?!? They have absolutely no point, and are not humorous at all! (not to mention they're excruciatingly long!) Spongebob makes more sense than these commercials!

    OR Anonymous -- 23/10/08

    I'm not going to source this, but I have heard a few times that a good advertising technique for ubiquitous companies is not to sell their product, but to simply remind consumers about themselves. For example, we have Burger King using a bizarre looking mascot because it sticks in our minds; Budwiser employing all sorts of humor rather than showing us a satisfied person with a frothy brew or talking of its merits, etc, etc. Everyone knows about Vista, Office, etc, so why have an another commercial about it.
    This MS ad reminds general consumers, especially young people, of the man behind Microsoft. It's a subtle tactic to get the limelight off of Steve Jobs. Seinfeld still saturates television and hits a large demographic. So, it's an intelligent fusion.
    Clearly, once MS has something new to promote, it'll do it. But, this is smart advertising in the meantime.

    Marketing. What is it good for? Anonymous -- 20/11/08

    Selling the product that's what, These ads promote Microsoft in a friendly manner which in fact is worth the investment if they work. The product is not directing being sold but by forming a personal connection (comedy) with the audience which would most likely increase sales as most non egg heads like your self would be clueless of the bugs with Vista.

    Gates and Vista bashers - get a life (and a job) Anonymous -- 27/11/08

    I laugh every time I read the pathetic attempts to discredit Bill Gates and Windows Vista. Gates is the most successful business man in the past 30 years - what have you -the critics done to contribute to how consumers learn and how business is exponetially more efficient than 30 years. Gates helped create an industry, an ecosystem (create tens of thousands of jobs)and transform how we do business. What have his critics done with their lives - I know, eh - nothing. MS continues to be successful because they have a good business model, a good breadth of products. Stop using MS if you don't like the prouducts but stop complaining about MS success. There are alternatives.If Linux was the be all and end all why do most consumers run Windows (or even MAC)? If Linux on the desktop was so great why have businesses not migrated? I bet you all would take a job at MS in an instant - wait, they only employ smart people. That rules all the jealous morons out. I have been using Vista for 1 year and on good hardware it rocks. I remember when XP first released, everyone cried how bad it was and that Win98 / 2000 was a far superior operating system - hwo quickly eveyone forgets. To those who love MAC's - good luck to you. You are part of an exclusive segment of the community that has 7% market share. You pay a premium for hardware, have an OS that is less secure but no one bothers to try and hack because it is too easy, and you pay more for your applications - oh and the number one application on MAC is MS Office! If MS stopped developing Office for MAC, Apple would probably have less than 1% market share. The truth is MS and Bill Gates were smart business people - at least he gives back Billions to charity - Murdoch, Packer and others could learn a less in philanthropic activities! Bill, can I have a job pleaseeeeeee

    There was nothing wrong with them Gabriel S. -- 23/12/08

    I really enjoyed the ads although it did seem a bit lame, but you have to just try and understand what they are trying to say. The mac ads are funny but they are pointless, all they do is point out all of the flaws in Microsofts strategy which everyone already knows. Microsoft is not stupid nor is Bill Gates, they know what they are doing and they are doing it well.

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Munir Kotadia

Munir Kotadia

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