BigPond hit by email issues

in brief Email for some Telstra BigPond customers may not be reaching its final destination, with the company investigating a delivery issue that has been hitting the company since the weekend.

The issue is believed to be affecting at least several hundred users, who are currently not receiving email, while senders receive bounce back notices for emails sent to the BigPond addresses. Telstra told ZDNet Australia that the issue had started on the weekend and has been affecting a "small number of BigPond customers".

"The issue is under full investigation and we are checking the email addresses concerned. We apologise for any inconvenience and hope to have the cause identified quickly and full services restored for those affected customers," Telstra said.

BigPond.com has also suffered outages today, preventing access to its MyAccount Portal, Account Management and Sign-up pages.