Apple to look at iPhone 3G iOS 4 problems

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apple, iphone, ios 4

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Some iPhone 3G owners who upgraded their phone to the latest iOS software have complained of slowness and shorter battery life. Apple now says it will be looking into the complaints.

That's according to what one spokesperson at the iPhone maker told The Wall Street Journal.

Since iOS 4 was released in mid-June, iPhone 3G owners have voiced problems with the phone seemingly grinding to a halt: slow keyboard response time, frozen unlock screens and a battery that drains faster than with previous versions of the software.

One reader told ZDNet Australia's sister site CNET that "The OS update has made my two-year-old 3G massively slower in performing all tasks; it barely rings for five seconds before going to voicemail now! It freezes in typing, web browsing, and all other apps like it never did before iOS 4."

Apple's own support forums show hundreds of postings with similar complaints.

According to those customers on the support forum, Apple customer service has been telling 3G users to restore their iPhones to the factory settings, effectively downgrading their device to iOS 3.

Via CNET

Talkback

I have to say I am extremely annoyed with this as I only just got my IPhone 4 months ago and was given the wrong one in the first place now its ground to a complete halt and optus refuses to replace my non functioning Iphone even tho I am still paying $80 a month (includes insurance) for something that crashes every time I use it and the only thing that seems to work properly on it is the messaging which in it self had problems to begin with eg taking 3 hours + to reach the person it was meant for I wish for this matter to be dealt with quickly by apple if indeed they can fix it otherwise everyone that has the old 3G phone should be able to get either a refund or exchange for a phone that ACTUALLY WORKS

lifeslittleloverlifeslittlelover July 31st, 2010
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My Son's in the process of trying to resolve his ongoing problem with his iphone 3G.
His phone starting crashing once he upgraded his OS. Kept taking it back to the store who said it wasn't their problem and he should be contacting the service provider. Contacted the service provider who said it wasn't their problem and he should be contacting Apple. Apple said it was the service provider. The store where he got this phone from and locked him into a contract has replaced this phone and he's now on his fourth. They have all been rubbish. Not always the sme problems though. Sometime it crashes, sometimes it won't sync, but always it's very slow. Reading all the articles, it seems to be the upgrade in software that's causing this problem. We're very soon going to go legal just to get him out of the contract. It's a shame that you get your kid a phone so they are contactable and can call you if they have any problems, but when they have a phone like this they could be lying injured or worst somewhere and nobody would know. When my Son signed up for a 24 month contract, I was under the impression this was for the service and the phone. Now it seems it's really only for the service. If I knew then what I know now, I would have signed him up for a different plan and bought a phone of my choosing on ebay.

muso36ratmuso36rat August 29th, 2010
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